I don't mind that they don't tell me when things are A-OK; they don't want
to divulge their sources lest I run off and get a contract directly and cut
them out.
But I _DO_ have a problem when things are NOT OK and they DO NOT take
ownership of the problem. Three weeks is not an acceptable SLA.
Beckman
On Wed, 23 Sep 2015, Jay Hennigan wrote:
On 9/21/15 3:37 PM, Peter Beckman wrote:
I'm having trouble with a very specific SMS deliverability issue.
The question that I can't seem to get either direct carrier to answer is
who is in the middle. Carrier A reported:
"Our SMS carrier investigated the SMS delivery issue to the
numbers..."
This seems to be the norm when trying to troubleshoot just about anything
VoIP. Carriers steadfastly refuse to name the route that a call takes. Very
frustrating but it seems to be the standard practice.
"We have opened a ticket with our upstream carrier who shall not be
named...." (Voldemort?)
--
Jay Hennigan - CCIE #7880 - Network Engineering - [email protected]
Impulse Internet Service - http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV
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[email protected] http://www.angryox.com/
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