I couldn't agree more Carlos. You NAILED it. I, too, have found this to very true. Customer Service!!! Remove all misconceptions in the beginning.
Kidd On Thu, Dec 3, 2015 at 3:57 PM, Carlos Alvarez <[email protected]> wrote: > I can't speak to "trends," but I have run two hosted PBX companies where > we employed only the high-touch sales and engineering model. This makes > acquisition cost high, but attrition/churn cost has been nil. If you truly > engage the customer and give them something that fits them perfectly, that > they never have to think about, they simply will not look elsewhere. The > type of customer that buys online will leave you to save $1/phone as soon > as he sees a web ad promising that. > > > On Thu, Dec 3, 2015 at 3:48 PM, Shripal Daphtary <[email protected]> > wrote: > >> Hello all, >> >> I recently downloaded a market research report from Voiplogic. I'm sure >> that some of you know that they are a wholesale application service >> provider that sells class 4 and 5 services to service providers. I found >> the report pretty enlightening (and free). You just need to take a survey >> to get it. >> >> I would be interested to see what others in this group think about the >> state of Hosted PBX, UC, UCaaS, etc. >> >> Some of the major bullet points are listed in VoipLogic's press release: >> >> http://www.voiplogic.com/dec-1-2015-2015-voip-service-providers-market-research-3rd-annual-report-extensive-original-data/ >> along with the link to the survey. >> >> I would like to actually see what Peter Rad, thinks of the sales stuff in >> the report. In particular this statement: >> >> *"Low touch sales methods – primarily web-based selling – are dropping >> while high touch sales methods such as Direct and through Value-Added >> Resellers – are growing. This is, in turn, increases the cost of customer >> acquisition. That Service Providers appear to perceive value from the >> personal assistance of direct sales and customer service support may be >> explained by the increasing complexity of Unified Communication and >> Collaboration."* >> >> I'm wondering if others see the same trend? it just seems to go against >> another figure in the report that states that price is the most important >> factor in sales and marketing success. I don't see how you can be a >> solution sales organization and still think that price is the most >> important thing. >> >> anyway, it was by and large good read with a lot of information. >> >> >> >> Shri >> >> _______________________________________________ >> VoiceOps mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/voiceops >> >> > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops > > -- Kidd Filby 661.557.5640 (C) http://www.linkedin.com/in/kiddfilby
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