If you’ve deployed hard phones for these users, try configuring the phones to use your own DNS servers.
From: VoiceOps [mailto:[email protected]] On Behalf Of Carlos Alvarez Sent: Saturday, March 19, 2016 11:49 AM To: [email protected] Subject: [VoiceOps] Cox cable "outages" and a solution I'm posting this info here because I know quite a few of us have BYOI customers and may be affected by this. Cox users have been reporting a lot of outages lately in certain areas (it seems to cluster by whatever areas Cox is making changes in). I found that when there is a supposed outage, the only thing that fails is DNS. You can still ping/trace/connect with an IP address. I looked at the router's DHCP-assigned info and found that it was seeing an IPv6 DNS as its primary, with the usual two IPv4 servers as secondary/tertiary. Oddly, this didn't seem to happen right away, but would happen after the router had been up for a few hours. My best guess at the root problem is that Cox isn't properly handling IPv6 yet, even though they are advertising it to the router. Completely disabling IPv6 in the router fixes it.
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