Nice Nathan. You just jinxed yourself and them. :) Sent from my iPhone
> On Sep 8, 2016, at 6:55 PM, Nathan Anderson <[email protected]> wrote: > > Though we had a rough time a few months back when they were under DDoS, and > were nearly forced to jump ship as a result (see some of my own posts to this > group earlier this year), VoIP Innovations has proven to be rock-solid ever > since...it really seems like they managed to lick the problem, and in the > process added a bunch of new protections and redundancy that *knock on wood* > has made a huge difference. Although I have a couple of minor quibbles about > some of their procedures, their ports department has always been responsive, > and I have to say that I really appreciated how they went out of their way to > make time and reach out to provide us with updates in the middle of the > crisis; this was true with how they handled their customers broadly, but even > more appreciated was the specific one-on-one communication and attention we > got, even though we are a small fish. > > -- Nathan > > From: VoiceOps [mailto:[email protected]] On Behalf Of Oren > Yehezkely > Sent: Thursday, September 08, 2016 4:30 PM > To: [email protected] > Subject: [VoiceOps] Vitleity alternatives > > Hello, > > We have been using Vitelity in the last two years, a few months after they > were acquired by Onvoy. > > In the last months we see a deterioration in the quality of their service. > Port requests we submit take weeks to complete, when we ask for an update > they try to sell us the expedited service for $75!! > > It also seems that they have a big problem with staff as we see a big > turnover with the people we deal with. > > Their portal may have been the state of the art years ago, now it feels like > it is from the middle ages. > > Looks like Onvoy is busy spending money on acquisitions, but would not let > them provide good customer service. > > Would be happy to hear if you can recommend any alternatives. > > Thanks! > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops
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