Mark/Fred, With 2600hz / Kazoo, are you paying them to install, maintain, and update their platform, or did you download and install it on your own? I talked to 2600hz's long ago about their hosted product, and at the time it just was not mature enough. Not to mention they basically wanted something like $5 per seat, and support on-top of that which was equivalent to the price I was paying for broadsoft seats on a monthly basis. No they didn't charge extra for group features like auto attedants and hunt groups like broadsoft does, but still I considered their product high priced for the limited functionality it had.
On Thu, Mar 16, 2017 at 8:02 AM, Mark Diaz <[email protected]> wrote: > +1 for 2600hz / Kazoo. Vinix (disclosure, my company) is a proven and now > profitable model using this platform. www.vinixglobal.com. Good luck! > > Sent from my iPhone > > > On Mar 16, 2017, at 8:52 AM, Fred Posner <[email protected]> wrote: > > > > Another +1 here for open source. > > > > I came to the open source side after working with Broadsoft and Acme > > Packet... finding out that not only could we reduce unnecessary costs > > with an open source model, we could also improve the customer experience. > > > > Projects such as Asterisk, Kamailio, and FreeSWITCH are mature, tested, > > and trusted by large institutions, carriers, governments, and more. > > > > If you don't want to build your own, there's great products out there > > building on top of open source, such as: > > > > CSRP > > http://www.csrpswitch.com/ > > high-performance SIP "Class 4" call routing platform for VoIP service > > providers of all kinds > > > > Kazoo/2600Hz > > http://www.2600hz.com/ > > > > and... of course... you can always build your own (or hire a consultant > > to help you). > > > > --fred > > http://palner.com > > > > > >> On 3/15/17 10:51 PM, Alex Balashov wrote: > >> Since we work predominantly with service providers that take open-source > >> approaches, we would be remiss not to plug that as an approach here. > >> It's taken by a significant percentage of the industry. > >> > >> No, open source is definitely not free. But to those accustomed to a > >> Broadsoft-type experience, I think there are a lot of misconceptions > >> about it that stem from a lack of familiarity with how to approach the > >> open product ecosystem. There's a perception that it's "highly > >> technical" or, "Okay, I got FreeSWITCH to compile. Now what?" > >> > >> In reality, there are _lots_ of "packaged" answers to this problem, if > >> you're just willing to look. If you don't want to build anything > >> yourself, there are many good commercial systems built on top of an > >> open-source technology stack. They cost some money, but nothing on the > >> order of the big brands, and are competitive and growing in the larger > >> operator and enterprise markets. Example: > >> > >> https://integrics.com/enswitch/ > >> > >> It's built on top of Asterisk, Kamailio and MySQL, but very turn-key. > >> > >> If you have the engineering core competency to build something yourself, > >> the ROI is excellent. Yes, there's a cost and a GTM lag, but once you > >> sink the cost, nobody's going to hit you up for $MEGABUCKS for another > >> 100 seat licences ever again. And again, it doesn't mean you have to > >> write a million LOC multitenant software product yourself. > >> > >> There are lots of people on this list who provide hosted PBX with > >> Asterisk or FreeSWITCH and have not had to do this. There are many > >> approaches; you can certainly roll a home-spun multi-tenant platform if > >> you really want to, but you can also sell individual instances of > >> ready-to-go PBX distributions to customers inside a virtualised or > >> containerised environment. In the latter, the port density / unit > >> economics relative to hardware are excellent. You can put 100+ such PBXs > >> on a single commodity box. Automating deployment with all the tooling > >> out there these days isn't that hard. A lot of the tools already exist > >> in FOSS land, if you just look around. And you can use feature-rich (and > >> easy white-labelled) PBX distributions such as FreePBX or FusionPBX out > >> of the box. Just Google around. > >> > >> The companies who have put a little bit of work into this have > >> definitely forked out some CAPEX (mainly engineering time or > >> consultants), but their ongoing OPEX commitments are comically low, and > >> accordingly, their gross margins and cash flow are that much the better > >> for it. What's more, the sunk cost tends to be largely fixed, so your > >> ROI gets better and better with subscriber growth. > >> > >> It's not for everyone. Some organisations are sales-heavy cultures best > >> suited to selling cookie-cutter products and don't want to do anything > >> nerdy, or can't. But there are lots of people on this list making > >> excellent money with open source, and I count some of them among our > >> customer base (though we are not in the C5/hosted PBX platform > >> business). > >> > >> -- Alex > >> > > _______________________________________________ > > VoiceOps mailing list > > [email protected] > > https://puck.nether.net/mailman/listinfo/voiceops > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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