Coil cable in a box until the desired delay is achieved. (Reference from Flash Boys by Michael Lewis) :)
On Wed, Mar 22, 2017 at 2:22 PM Carlos Alvarez <[email protected]> wrote: > Those are some excellent points, Ivan. They do indeed transfer calls > regularly between agents in various US cities, so I assume the foreign ones > will also. I'll have to ask. > > The US agents are on MPLS to us, 2-3ms at most. > > Also, my satellite phone seems to have around 700ms delay, which is quite > challenging. I should try synthesizing 250ms for them and let them try > it. Not sure how, but assume there's some open source out there to do it. > > > > On Wed, Mar 22, 2017 at 11:08 AM, Ivan Kovacevic < > [email protected]> wrote: > > > > The reality is that you can’t get away from it. A private circuit may cut > it by 10% and provide more stable Jitter… but that’s it. So your client and > 500,000 other agents in the Philippines and India are in the same boat. > > > > Where latency gets really nasty and there is some scope to optimize is on > call transfers/conferences. Make sure there is never hairpinning through > the off-shore call centre. Or that call transfers or conferences have to > double up on the path. It will depend on where the media gateways for the > solution reside and whether you have any optimization when multiple call > legs are made through your service. > > > > Not sure if this helps… > > > > Best Regards, > > > > Ivan Kovacevic > > Vice President, Client Services > > Star Telecom | www.startelecom.ca > <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=36c7d4bb-13b1-426d-bf96-c8c2ff149bdd> > | SIP Based Services for Contact Centers | LinkedIn > <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstar-telecom-www-startelecom-ca-%3Ftrk%3Dbiz-companies-cym&si=6470560385859584&pi=36c7d4bb-13b1-426d-bf96-c8c2ff149bdd> > > > > *From:* VoiceOps [mailto:[email protected]] *On Behalf Of *Carlos > Alvarez > *Sent:* March 22, 2017 1:59 PM > *To:* [email protected] > *Subject:* [VoiceOps] Maximum latency > > > > One of our larger customers is about to launch a new call center in > Malaysia. The connection there is fast, the trace looks surprisingly clean > and short, but latency is consistently at 239-245ms. We've never knowingly > had a connection over 130ms. Does anyone have experiences, good or bad, > with latency approaching a quarter second? The jitter level seems fine, so > I believe they'll just have a delay but decent call quality. > > > > [image: > http://t.sidekickopen61.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4LCS0Vf6xNj7dSCJWW64Jplz1pctGFW55kbNc1k1H6H0?si=6470560385859584&pi=36c7d4bb-13b1-426d-bf96-c8c2ff149bdd] > > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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