Hi folks,
About three weeks ago we began receiving random reports from
different customers that inbound calls were displaying the Caller ID
845-789-0000. This is not the real caller ID of the originating caller, and
does not appear to be their LRN, either. It is also not a scam call – these are
real, regular calls from normal humans / conversational traffic. In addition,
the calls appear to originate from many different origins – i.e. it’s not
always the same caller, or destination, or city/state. The calls are real,
legitimate calls, and the conversations proceed normally. But the CLID is wrong.
The one thing we have narrowed down is that these calls all
seem to terminate with one of our carriers – Peerless. None of the reports
we’ve received are for calls on Inteliquent, bandwidth.com, O1, etc. Peerless
does not seem to be aware of any routing issue and is asking for more examples
to investigate, but they’re hard to get, since it involves not only the
receiving party noticing the incorrect Caller ID then prompting the caller for
their real phone number and recording the date/time. (Of course, this is
impossible to get clients to actually do).
Oddly, a search for this number online reveals only this
somewhat entertaining email thread on a Subaru mailing list
https://www.subaruoutback.org/forums/138-gen-5-2015-2019/497927-curious-cell-phone-issue.html
. It describes the same symptom, and seems to equate it to an iPhone update
with bluetooth, which I have a hard time believing makes any sense. If I had to
really guess, it could be the rollout of VoLTE and some misconfiguration on a
wireless carrier network that is only invoked when using Bluetooth to make
calls – but boy, that seems like one helluva stretch.
Anyone seen this before and/or have any other ideas how to
track this down? We’re running out of ideas and are tempted to just port
offending DIDs away to another carrier to see if it “fixes” the problem, but
Peerless has generally been good to us so I’d really rather leave the numbers
there and just sort out the issue. But, we’re short on time – the customers are
becoming irritated and don’t like providing this information to us each time
the Caller ID is wrong.
Any advice is appreciated. Thanks in advance!
Darren Schreiber
CEO / Co-Founder
415 886 7901
[email protected]<mailto:[email protected]>
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