It’s been a few years since I managed any ShoreTel systems, but we provided SIP 
trucks via Metaswitch business groups and a fairly generic config. The biggest 
pain was as Carlos alluded to: you have to pay a license for anything over 1 or 
2 concurrent SIP sessions for trunking. Once you had that it was very easy and 
worked well.

> On Feb 13, 2019, at 4:19 PM, Carlos Alvarez <[email protected]> wrote:
> 
> Shoretel is a sleazy, horrible organization that always seeks to extract 
> maximum cash from their vict(COUGH) customers.  I've only had two customers 
> with Shoretel systems, and in both cases we eventually got it to work after 
> they paid Shoretel for "SIP licenses" (SRSLY?!?) and paid their techs for 
> interop/setup.  However at that time (last one was a few years ago), they 
> didn't insist we needed to get any certifications or anything.  We just 
> explained that we were running fully generic SIP on our end and all we needed 
> was an RFC compliant call hitting us.  My only suggestion is to get the 
> customers to insist on this support from Shoretel.  I'm guessing they get a 
> kickback from their "approved" vendors.
> 
> 
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