My customer is the called Party. The caller blocking their caller ID is supposedly the source of the harassment.
*Nick Olsen* Network Engineer Office: 321-408-5000 x103 Mobile: 321-794-0763 On Mon, Sep 9, 2019 at 1:13 PM Faisal Imtiaz <[email protected]> wrote: > Who is your customer ? The Caller or the Called Entity ? > > > > Your obligations are to your paying customer….. (which in this case is the > Called Entity) > > You have zero obligations to the caller…. > > If your client is asking for the information, and you have it, you may > choose to provide it. > > What your client does with it, is not your concern. > > (Law enforcement overrides your agreement of keeping your clients > information confidential ) > > > > My two cents ! > > > > Faisal Imtiaz > > Snappy Internet & Telecom > > http://www.snappytelecom.net > > > > Tel: 305 663 5518 x 232 > > > > Help-desk: (305)663-5518 Option 2 or Email: [email protected] > > > > *From:* VoiceOps <[email protected]> *On Behalf Of *Matthew > Crocker > *Sent:* Monday, September 9, 2019 1:02 PM > *To:* Nick Olsen <[email protected]>; [email protected] > *Subject:* Re: [VoiceOps] Disclosing Restricted Caller ID to customer > > > > > > You don’t know if it really is harassment. > > > > Tell the customer you have the call details and will retain the data for > 90 days. Have them call the police and open a case for harassment. The > police can get a subpoena and request the call data. > > > > *From: *VoiceOps <[email protected]> on behalf of Nick Olsen < > [email protected]> > *Date: *Monday, September 9, 2019 at 12:50 PM > *To: *"[email protected]" <[email protected]> > *Subject: *[VoiceOps] Disclosing Restricted Caller ID to customer > > > > Greetings all, Had an interesting case come up today that I wanted some > feedback on. > > > > Customer called claiming they had been receiving harassing calls to their > business number, But the calls were caller ID blocked (Caller likely dialed > *67 before the call). I found the CDR's for the call in question, And sure > enough "Anonymous" <Restricted> was the displayed Calling number and CNAM. > > > > Out of curiosity, I went and pulled the capture of the same call from > Homer. And sure enough, The actual calling number is delivered in the > Remote-Party-ID field, With Privacy=full. > > > > Obviously, The caller asked for... and expected that data to be private. > What's everyones thoughts on the legality of disclosing that information to > my customer receiving the call? Would you provide it on request to the end > user? Or limit that information only if requested by legal request? (Court > order or request from law enforcement) > > > *Nick Olsen* > > Network Engineer > > Office: 321-408-5000 x103 > > Mobile: 321-794-0763 > > [image: Image removed by sender.] >
_______________________________________________ VoiceOps mailing list [email protected] https://puck.nether.net/mailman/listinfo/voiceops
