While Comcast is there, have them switch out the modem to a Docsis 3.1 modem if they aren't already on one. That helps a ton with jitter.
On Fri, Aug 14, 2020 at 10:59 AM Mark Wiles <[email protected]> wrote: > Correct… but we’re looking for a Comcast engineer to step in an help > moving forward. > > > > > > *From:* Ross Tajvar <[email protected]> > *Sent:* Friday, August 14, 2020 1:53 PM > *To:* Mark Wiles <[email protected]> > *Cc:* VoiceOps <[email protected]> > *Subject:* Re: [VoiceOps] Comcast - Data Side? > > > > Traceroutes in both directions during the problem period will make this > much easier to address. > > > > On Fri, Aug 14, 2020, 1:48 PM Mark Wiles <[email protected]> wrote: > > Anyone from Comcast monitoring here? > > > > I know it’s a long shot; but, we have a wholesale partner in GA that > resells our hosted services. > > They have Comcast internet in their office, and many of their customers > also use Comcast. > > Within the past few weeks, they’ve started having degradation of voice > quality; but it appears their customers/traffic not traversing Comcast are > not seeing this. > > They test with softphone using cellular data… issue’s not there. They > move their office over to their backup (a WOW cable model), and so far, not > seeing the issue either. > > > > Our wholesale partner opened a ticket with Comcast, and was told their > level was low, and they’ll be out to visit on Monday. While that could be > true, it seems unlikely all of the partner customers seeing this issue also > suffer from low signal levels. > > > > If there’s someone with Comcast here, and would like to go the extra mile > for a customer, we’d love to hear from you! > > > > Thanks! > > > > Mark > > > > > > > > > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops > <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fpuck.nether.net%2fmailman%2flistinfo%2fvoiceops&c=E,1,lhUNJsIDq6l_5IlmfbVxnzBZn4e89tExAkQ7fiT3RnSfM_KrPzivA8AhVwpRhVR3SP21369XEnAFcYWmIXQwizXEmh9lJf663lc96X0QHA,,&typo=1> > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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