Interesting, here in AZ we just had rain for the first time in a long time. And yeah, Qwest has always left 911-only dialtone in place, which I think they are required to do.
On Thu, Jan 21, 2021 at 1:08 PM Dan Mostert <[email protected]> wrote: > We’ve run into similar circumstances before with ported in numbers. The > losing carrier, either on purpose under the idea of “left in place > dial-tone”, or laziness, leaves a copper PSTN line configured as the > customer still. They also don’t maintain their aging copper, so > particularly when the cable is wet, short outs and ends up pulse-dialling > 911 for them. Same deal- police response for an unresponsive / hang up > 911, and a confused/annoyed customer. In our case, the PSAPs involved see > this so much from the losing carrier every time it rains, we just educate > everyone involved, and the PSAP / public safety have to deal with it. I’m > interested in anyone else’s suggestions too. > > > Dan > > > > *From:* VoiceOps <[email protected]> *On Behalf Of *Carlos > Alvarez > *Sent:* Thursday, January 21, 2021 3:01 PM > *To:* [email protected] > *Subject:* [VoiceOps] False 911 calls and old abandoned DID > > > > We have a customer who has received two calls from the police because > "they" called 911, but they did not. The CLID shown is NOT one of theirs, > but they think it might have been theirs many years ago. The CNAM on that > number is their company name. Nobody answers the number, and it's with > Qwest. Our logs show no calls to 911 from them. > > > > Any advice on this? It's just two calls at this point, just this week. > They've been our customer for over five years, and this number has never > been on our system. >
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