On 11/15/21 16:01, Carlos Alvarez wrote:
You cut out the part where it was their city government calling, wanting to know what the citizens would like "fixed" and focused on in the communities. You'd opt out of this? Do you also not vote?
I vote with a ballot at a polling place or by mail, not by engaging with random unsolicited call center workers. I've found that political polling calls and survey calls are often "push" polls, often rather invasive in terms of personal questions, lengthier than needed, and interrupt me at inopportune times. Politicians and survey companies lobbied to get themselves excluded from the TCPA and the result is that the only mass unsolicited calls that those on the DNC list get are from spammers/scammers and politicians/pollsters.
In my opinion the politicians made a mistake with their lobbying. They should honor Do Not Call listings. They're making unsolicited bulk calls to those who specifically went through a process to say that they don't want them.
Also not a collection agency, it's the primary biller, and the customer has opted into the calls in writing. If they go to collections, my customer actually sends them out. They only do the gentle calls, which also includes appointments. So by marking them bad, they may also not receive calls to set consultations with their doctor.
I'm not disagreeing that it's a real problem for both your customer and in some cases those that they are trying to reach. Your problem is that your customer's operation passes the duck test. It looks like a duck, quacks like a duck, and swims like a duck.
Multiple calls in succession and/or simultaneously from the same ANI, a high percentage of which disconnect within seconds with the BYE coming from the customer side (they are immediately getting hung-up on), some of which are to numbers on the Do Not Call list, as well as many customer flags as spam calls.
Is your customer is using a predictive dialer? If so, the called parties have gotten very attuned to the dead silence for a second or two after answer and that at least in my case will pretty much assure an immediate disconnect from the called party side, a big red flag for the algorithm.
It's a tough situation but from the carrier's perspective they are offering their paying subscribers a benefit that the subscribers want. Your customer needs to make their operation behave less like a duck. The video suggests several tweaks. Of course the spammers are also going to try to crack the algorithms, so it's a cat-and-mouse game. STIR-SHAKEN will help. An honest CNAM will help.
-- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
