One of my customers is having his Caller ID number spoofed when a
fraudster calls his Payroll company, and is trying to get the payroll
company to make changes to his account. The Payroll company does make a
return call to verify a password with my customer, so no fraud has
happened yet.
There is nothing that I can do for my customer to assist with this,
since I'm not involved anywhere in the call path, correct? The payroll
company would have to open a fraud report with their carrier for any
investigation?
Nate Burke
Blast Communications
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