On Mon, Jul 18, 2022 at 3:46 PM Nathan Anderson via VoiceOps < [email protected]> wrote:
> > Exactly & here we are in complete agreement. Carlos seems to be > approaching this discussion from a perspective where modern endpoints > are ubiquitous, which is fine and all, but it's simply not reality. > The number of old key systems and PBXes out in the wild that are still > in active use is not inconsequential and cannot be ignored. We > routinely come in to a new customer's facilities *only* to replace > existing dialtone, because all they are after is better pricing / > better support / etc. and their existing phone system "still works fine > and we have no desire to forklift it out at present, > thank-you-very-much". This often means handing off to it via > multi-port ATA or (best-case but rare) PRI. Right, and their switch traps the 9 so you don't have to route it. I may be mistaken, but thought the original question was about routing on a modern switch, where the 9 is not relevant. Hah well (genuinely) good for you. IME it is hard to break people of > some of these habits. And without the outside line prefix, those who > insist on picking up the handset first to get the (simulated) dialtone > have to face the interminable dialing timeouts. I suppose you just > take the position that if they want to avoid that, it's a simple matter > of being willing to change how one does things, and that's how you've > re-trained end users, but I guess we just tend to get the stubborn > complainers?... > I explain to them what happened to the buggy whip makers. Seriously, coddling the lazy is bad for us all. Do your users still dial 9 from their fax machines?
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