Yeah, and other minor things that I forget. I think in some cases it created urgent tickets that set a flurry of SLA violations.
On Sep 18, 2025 at 1:07:24 PM, Mike Hammett <[email protected]> wrote: > Meaning issues in ticketing systems responding to ticketing systems? > > > > > > > > ----- > > Mike Hammett > > Intelligent Computing Solutions > > Midwest Internet Exchange > > DNA Communications > > > > > > ----- Original Message ----- > From: "Carlos Alvarez via VoiceOps" <[email protected]> > To: "VoiceOps" <[email protected]> > Sent: Thursday, September 18, 2025 11:06:30 AM > Subject: [VoiceOps] Re: LSR Destination > > > > > The answer is yes, and they all suck in some way. The least suck that > we’re moving to is a distro. Ticketing has advantages for sure, but often > results in problems. Well maybe not often, but just here and there, enough > to be really annoying. > > > Hmm, now that I think of it, our ticketing system has easy to configure > rules (Freshdesk). I should make a vendor rule to make a ticket, but don’t > reply, don’t engage, just tell all the staff. Yeah…thanks for making me > think about this! > > > On Sep 18, 2025 at 8:51:50 AM, Mike Hammett via VoiceOps < > [email protected] > wrote: > > > > > When giving email contacts to other carriers or suppliers, do you send to > a shared mailbox, a distribution list, individual users, or a ticketing > system? > > > > > > > > ----- > > Mike Hammett > > Intelligent Computing Solutions > > Midwest Internet Exchange > > DNA Communications > > > > > > > _______________________________________________ > VoiceOps mailing list -- [email protected] > https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ > To unsubscribe send an email to [email protected] > > _______________________________________________ > VoiceOps mailing list -- [email protected] > https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ > To unsubscribe send an email to [email protected] > >
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