Hello,
We (a managed VOIP provider) are attempting to port a number for one of
our customers.
In this particular situation, the LSP is Lingo. Lingo appears to be a
reseller for Verizon.
Our upstream carrier says the the port is being rejected because the
number is either not active or not correct and that I am to retreive a
CSR. Lingo's support reps do not even know what a CSR is. When asked why
they are rejecting the port, they say that they don't reject ports. So
far, I have not been able to get the correct info for this port request.
What are my options when the LSP is uncooperative or incompetent? I
presume that we need info from Verizon since they are who owns the
number? I unsuccessfully tried to contact them. So far everyone involved
has been blaming the issue on someone else.
I will be glad to hear anyone's suggestions. This is my first time
posting here. I've been working in the managed VOIP space for a year or
two, and still have a lot to learn. Maybe someone wants to post a
Porting Tips 101 :)
Regards,
Marlin
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