Dave wrote:

This has certainty got me thinking about what might be happening, although
the fact Keysight have said they can't update the EEPROM, suggests they
have the software to do it.

Or does it mean they have lost the software to do it? Does the cal certificate have "as received" and "as adjusted" error readings for other ranges? If not, perhaps they adjusted nothing, which would leave open the possibility that they simply cannot adjust these meters anymore due to lack of software.

Best regards,

Charles


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