Title: Message
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In
addition, there is a Disconnect-Cause that gets logged...very
helpful
You've left out a key reason for disconnects:
call waiting. Your first question when someone raises that complaint
should be "do you have call waiting?" If they do, they are likely being
disconnected when they get incoming calls. Offer to show them how to disable
it and give callers a busy signal.
----- Original Message -----
Sent: Sunday, November 16, 2003 2:51
PM
Subject: [VOPRadius] OFF TOPIC, But
Important for this dummy!
At 01:11 PM 11/16/03, you wrote:
* This is the VOP Radius
mailing list *
Thanks -- I bet you are right -- the users do say
theyve never checked the
box in tools- connection but I wouldn't be
suprised that they could be doing
what you are
saying.
Van
Howdy....
This is what we send
out to our users. Feel free to cut and paste and use any of this you
like.
Larry
Connections:
Reliability - Unexplained hang ups
First thing to do is check your settings. We have
people call every day and say they
haven't changed their settings or
that they checked the settings and they are correct.
When we have them
tell us the values for their settings they are not
correct.
These settings can be changed by a virus,
worm, trojan, hacker, software application,
another family member, or
simply by mistake.
So the first thing we will ask you is did you do
all that we suggested. That includes checking your
settings.
Connection Reliability -
Less first determine if you are really having a
problem.
There are connection timers that all ISPs run.
This includes inactivity, session, and daily timers
INACTIVITY
timer is 15 minutes. You must be moving some data over your
connection every 15
minutes or we will kill the connection thinking that
you have left the room and no longer need it.
If you are reading
mail, composing mail, reading a page on a web site that is already loaded
then you are NOT moving data actively. Sending email to or
receiving email from the mail server.
IS activity. Changing web
pages (that are not already cached up on your browser) IS moving
data
Participating in online games or chat IS moving data
SESSION timer is 4 hours. You can stay connected to our
system for up to 4 hours at a time (session).
This is done because
people can by accident or by intent have their computer doing certain
functions
that will move data simply to avoid the inactivity timer.
Those people may have gone shopping and not
even be at home. Those
people are the ones that help generate busy signals for other users.
DAILY timer - Based on your class of service you can be
connected for a maximum of so many
hours per day. Once you hit the
daily limit for your class of access one of two things will
happen.
Either you have prepaid for extra hours and you will be put in to
a "pay per hour" mode or you will
be unable to log back on until
midnight. If this happens you will not get an error msgs that
says
you are out of time but a msgs that says you have a bad user name or
password. That incorrect
msg is due to your browser not knowing the
difference. You will also get the same bad user name
or password
msg if your account has expired.
SOFTWARE CAUSES -
If you are getting disconnected at times and for reasons
that do not appear
to be associated with any sort of timer you need to
look at a couple of more places. Windows as well
as most mail
clients can de set to kill your connection immediately after sending or
receiving email or
if your connection is no longer needed. You need
to check your particular email client and your version
of Windows to see
if those features are set to kill your connection. You may say you did not
check your
mail but you may have the setting turned on that checks mail
every so many minutes.
Here is an example for Windows 98SE
and one for Outlook Express
Instructions on how to find and disable
the 5 minute timer
within Windows. This is the one that opens a msg
window that
says something like "click the button below to stay connected
otherwise your connection will end in X seconds"
Go
To: Start
Click: Settings
Click: Control Panel
Double Click on "
Internet Options " Icon
Go To: Connections
Click: Settings
Click:
Advanced
Remove Check from " Disconnect if idle for [xx]
minutes
Remove Check from " Disconnect when connection may no longer be
needed
Click: OK
Click: OK again
Click: OK 1 more time
You
are done
Now for the one in Outlook
Express that says
"hang up immediately after checking (upload/download)
email".
Open Outlook Express
Go To: " Tools "
Go To: " Options
"
Go To: " Connections "
Remove Check from " Hang up after sending and
receiving "
Click: OK
Your are
done
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