On Wed, Jul 31, 2013 at 11:32 AM, Jed Rothwell <[email protected]>wrote:

These questions we have raised are not triggered by distrust of Defkalion.
> Not on my part, anyway.
>

If a company wants observers to take their statements at face value,
establishing trust and credibility is important.  It is straightforward to
earn trust -- behave in a trustworthy manner.  It is fine if someone at a
company is excited about something they think has been discovered (a Debye
temperature threshold, a fantastically large magnetic field, unreactive
61Ni, the evolution of an enormous amount of dry steam, an effect relating
to Rydberg hydrogen, a basic process driven by nanoplasmonics or "HENI,"
etc.).  But statements about these things should either be carefully made
in the context of a sufficient of supporting evidence, or there should be a
clear caveat that "this is all conjecture at this point, but we think that
maybe ...", or the matter should not be disclosed.  The "caveat" approach
is still risky, but it is better than just making an offhand claim or
dropping it willy nilly into a paper.

This is basic PR skill that any young company has to pick up at some point,
I suppose.  In its absence, a company can give impression that they're
trying to pull a fast one on observers (presumably to protect IP).  This
may or may not be a bad thing -- Rossi made many unguarded statements early
on and appears to have gotten away with it.  But neither should Defkalion
be surprised if unguarded statements made to the public have the
consequence of harming their brand a little.

If a company wants to, it can learn to manage the challenges of sharing
exciting news with the public while maintaining trust.  Many companies do
this very well.

Eric

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