We've had similar issues with some of our users.
We've experienced mixed results with disabling the checkboxes under the Client 
tab in the profile configuration.

*         Enable Dead Peer Detection

*         Enable ISAKMP Failure Notifications

Freddy

From: vpn-help [mailto:[email protected]] On Behalf Of Max 
Schuster
Sent: Saturday, 17 January 2015 7:35 AM
To: [email protected]
Subject: [vpn-help] intermittent log outs

Hello All,

I have a remote user that's having intermittent log outs seconds after the 
tunnel is enabled. It has to be some piece of software he's using because I had 
just used Windows Easy Transfer to move his account to a new laptop. It was 
transferred from a Dell to an HP. I uninstalled most of HP's bloatware and he's 
still having the issue. Is there software/drivers that are known to cause this 
issue?
For him so far I've tried:
Updating BIOS
Uninstalling/reinstalling Shrew Soft
Deleting and re-importing the configuration file
Checked the user account settings to verify they were the same as other users
Added our servers to his host file
Turned off the Shrew Soft Adapter
Stopped and restarted his Shrew Soft services
Verified he can ping our servers by IP address and by FQDN
Logged in as another user to verify it was his particular user account
Verified he's not using a proxy
Scanned for malware

The only ideas I have left are to try and use Wireshark and/or the trace 
utility that comes with Shrew Soft. Or to use selective startup and enable 
services one by one until I find the culprit.

Any help will be greatly appreciated!

Thanks

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