Orvis went above and beyond the call of duty honoring their warranty on my Silver Label waders. This past Fall I sent 5-6 year old pair that I couldn't repair back to them offering to pay a prorated charge for a replacement. They sent me a new pair, free of charge, no questions asked. Totally exceeded my expectations.
Ross > I think a partial answer to no. 1 is that they provide a patch kit with the > waders, and they expect you to use it. > > If you damage your waders because of your own actions (ripping them on > barbed wire or bushwacking through blackberry patches), I think it's a > little unethical to take them back before you've tried patching them. I > know everyone's now going to compare it to the lifetime warranties on > flyrods, but there's a big difference: $600 vs. $200. Also 4 year prorated > warranty vs. lifetime. It's also tougher to tell if a graphite rod broke on > a "steelhead" or a "rock-fish" whereas a tear in the middle of the wader > material is pretty obviously self-induced. I know there was a long-winded > thread about the value of life-time warranties on rods a bit back, so I > don't want to start that war again. I just figure if you're hard on your > waders, you should be willing to fix your holes yourself. > > I had an interesting issue with my Orvis SL waders (bought end of 2001 and > still going strong). Last year I noticed a bit of leakage on the inside of > my left knee after bellyboating, and discovered what looked like a noticable > sized hole at the inside seam. It looked like the seam was worn thin as > well. I patched it with the kit that came with the waders, and it's been > fine since. Later last year, I noticed the same sort of thing on the right > inside seam. Worn thin, and leaking a bit. Patched it the same way, and > they're good to go. I guess I could of taken them in for a warranty claim, > but I'll wait until I have a serious failure (fingers crossed). > > A few years ago, I tried to go the cheap route, and bought some of those > Fly-Tech Breathables. Seems they must have built them inside out, as they > leaked like sieves. Sent them back, got a new pair, and the same thing > happened. Shoulda known that $80 wouldn't buy a decent pair of waders. > That's when I saw the sale for the Orvis SL's and have been VERY happy with > them! > > BTW, yes, they do have them in bootfoot: > http://www.orvis.com/store/product_choice.asp?pf_id=JB784P&feature_id=&dir_i > d=758&group_id=777&cat_id=21&subcat_id=5&shop_id= > > Sean > > ----- Original Message ----- > From: "James Watson" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Tuesday, January 07, 2003 12:21 PM > Subject: RE: Orvis Warranty "Service" (was Re: Cabelas Dry Plus ?) > > > 1. Does the warranty cover barbed wire fences, briars, etc...? > 2. Are these waders available in a boot foot? > > Thanks.\\\\ > > -----Original Message----- > From: ffishnfly chatterton [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, January 07, 2003 12:15 PM > To: [EMAIL PROTECTED] > Subject: Re: Orvis Warranty "Service" (was Re: Cabelas Dry Plus ?) > > > > Orvis, if they have the wader in stock at the store, will send you out the > door with a new pair of waders, assuming the warranty is still in place. I > have had that experience, as well as a buddy of mine. No questions asked. I > even took a pair in, on which the warranty had expired, and they gave me a > discounted price on a new pair. Now I have not had any problems with briers > or stickers, etc., but get me anywhere near a barbed wire fence and it > immediately will attact my waders. Is goretex magnetic? > > Roger > > > > > > >From: "Jim Speaker" <[EMAIL PROTECTED]> > >Reply-To: [EMAIL PROTECTED] > >To: <[EMAIL PROTECTED]> > >Subject: Orvis Warranty "Service" (was Re: Cabelas Dry Plus ?) > >Date: Tue, 7 Jan 2003 11:59:59 -0800 > > > >Hey Richard, > > > >Are you sure you get immediate help on problems with the waders? I'm just > >asking because I figure you must know from experience. > > > >With a rod they send it in for repair rather than handing you a new one... > >I had to wait 9 or 10 weeks to get my new Orvis 1-oz. after the Bellevue > >shop sent it back for me. Ouch! > > > >Jim > > > >_________________________________________ > > > >Jim Speaker, Programmer/Analyst > >Technology Solutions Group > >BFSS E-Business Systems > > > >Washington Mutual > >1111 Third Avenue, EET1603, Seattle, WA 98101 > >www.wamu.com > > > >206.490.5571 direct | 206.261.1462 mobile > >206.377.2111 fax > > > _________________________________________________________________ > MSN 8 helps eliminate e-mail viruses. Get 2 months FREE* > http://join.msn.com/?page=features/virus >
