On 25/11/03 5:24 PM, "Rod Lavington" <[EMAIL PROTECTED]> wrote:
> So we may bitch and moan about the AppleCentres here in Perth, but I think > we have it better than you might like to believe. A couple of the > AppleCentres here easily had twice the amount of stock (and range), have > helpful staff and have presentable stores. Furthermore, there are a number > of smaller guys that really go out of their way to make your Mac experience > that much better. ...and... On 25/11/03 7:18 PM, "Keith Feltham" <[EMAIL PROTECTED]> wrote: >I was referring to the four > times I visited the Cannington store you were in, when you were kind > enough to order items in for me each time because you had *no stock*. > Not suggesting that it was your fault - just saying that from a > customer's point of view a shop without much stock is pretty > pointless. Might as well save travelling time and petrol going to the > shop and mail order instead. I agree with all points on this one. Although I haven't seen too many other Apple stores outside WA I have seen a couple in NZ when I last went home. One of them was packed with everything you could think of and want for you Mac, the other,..well there was the bare minimum and that was it. So I think it is sometimes a good idea to have a good range and good product. You sometimes want something then and there. (The downside to this is not being able to get products from the supplier - Griffin are really good for this! And yes sorry to say, sometimes even Apple. But even non-computer companies do the same. I know someone who ordered an electrical product that had a demo one on shelf, but none shipping to late January!!) Then I can also call it from the flipside. I sometimes think you can get stuck by holding a lot of stock, ie you purchase something and then in a week the price drops by $200 or something and you make a loss, so you can't always offer the best price. Although I don't keep a lot of stock (bar the things I get asked a lot for) I can normally source things pretty quickly, sometimes same day, if not next day! So generally my clients or customers who query stock don't mind waiting a day or so to get things. But I also understand that sometimes you need things "today" so I am more than happy to point people to somewhere they can get it straight away. The upside to this is that when I purchase things I'm getting them at the "current" price, current version or current line, and anything else I'm being honest and saying if they need it now I can't help, but can suggest somewhere to get it from. This is the "overall experience" as I see it. It all paints to the big picture. >From the Cannington store point of view (from when I worked with Rod) I can say we did sort of have our hands tied on that one. It made it very hard. It got quite a bit better towards the end, but perhaps a little of "too little too late", as we found out,...when we lost our jobs. I can tell you it was frustrating from our point of view as well. But yes Keith I can understand where you're coming from. Sometimes you need to be able to purchase something there and then. (I am still waiting for a replacement bluetooth headset that was faulty and I'm now up to week 6 and I've seen 4 clients get them before mine,..so even as I "reseller" I don't get special privilege!) :o) But overall I think we do it pretty good in WA. And as Rod pointed out the stores are pretty good and if the odd time they don't fill the bill there are other avenues to try. Most of the time I've always been able to source products for customers and clients and they haven't even had to leave the house! :o) I could go on,..but I think I've added my 2 cents worth and you probably get my points ;o) Sorry for that rant,...and the bandwidth. :o) 12.45am does that. :o) Enjoy! Thanks Rod. I look forward to the pics. ;O) Kind Regards Daniel Kerr --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <[EMAIL PROTECTED]> Web: <http://www.macwizardry.com.au> **For everything Macintosh**
