Michael, I heartily agree with what you say which has been exactly my
experience managing separate accounts with Westnet both for myself and
the Albany Summer School. Prompt, efficient , complete and courteous
is how I would describe all aspects of the service and Mac issues
addressed effectively. Additionally, I have experienced a very high
reliability of both dial-up and ADSL connections.
Severin Crisp
On 29/04/2005, at 8:47 AM, Michael Hawkins wrote:
I switched to Westnet broadband a couple of years ago, and have never
regretted it. The phone is answered promptly, messages taken if need
be, and
calls returned. Request for help via email to [EMAIL PROTECTED]
rea
responded to promptly. The virus checker service works, as does the
spam
filter. I get a digest of emails that have been blocked. This means
that I
can check to see if anything has been blocked that shouldn't have been
blocked, and I can manage the spam filter to let email from that
source come
through.
What I particularly like is that the service staff don't try to hide
behind
excuses. If there's a problem, it's acknowledged and efforts made to
resolve
it. Follow-up courtesy calls are made, too, to see if any further
issues
have arisen.
Michael Hawkins.
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________________________________________________________
Assoc Professor R Severin Crisp, FIP, CPhys, FAIP
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia.
Phone (08) 9842 1950 (Int'l +61 8 9842 1950)
email mailto:[EMAIL PROTECTED]
Web pages http://www.JennyCrisp.com.au
& http://members.westnet.com.au/Crisp
________________________________________________________
