On 04/05/2005, at 11:17 AM, [EMAIL PROTECTED] wrote:

I've got a friend who's having trouble dialling up. They connection
dials ok, makes handshaking noises and then disconnects with "bad
authentication".

We've checked, double checked, everything is fine on the ISP side,
they gave us a test account, tested with another ISP (still using
Telstra's MegaPOP VISP stuff), changed V34, removed echo packets...

ISP can't see any connection attempts at all.

Any ideas?

Mal


That is a real wild card from outside the field Mal !

OK ! We need some information .....

Is it a Macintosh ?  What year and model ?

What Operating system ?

What Modem ? Internal or external ?

What protocol and what software is being used for the dialling and setup ?

What phone number is he/she dialling .


Bob