From: Tobes <[EMAIL PROTECTED]>
Subject: No longer nuts, just poorly organised ... Re: BankWest
online banking - are they nuts.
Date: Wed, 29 Mar 2006 22:54:40 +0800
X-Mailer: Apple Mail (2.746.3)
Just to clarify -
1. I was using a G5 running OS 10.4.5 and Safari 2.0.3
2. The site I saw this morning (which wouldn't let me visit/load the
online banking component) was new. It comprised of some new graphics,
3 or so drop down menus with an icon/button next to each. The online
banking button had an orange box with a white circle inside it. The
button didn't execute.
When I visited the site this arvo, it had changed back to the old
site I know and use, complete with functional navigation to the
online banking component.
3. This morning, after having no luck with the -new but it seems
fleeting- BankWest site, I loaded VPC and visited the site with IE 6
for Windows. The 'new' site loaded and functioned perfectly.
... okay, I've just had a look at the new BankWest 'look' via the
link on their website. It appears to be what I saw this morning.
BankWest must have had it configured to load temporarily instead of
the usual site. I know I didn't type in a strange link, because I
accessed the site via a bookmark, not by manually typing in the address.
I guess Di from BankWest wasn't aware someone had made the switch
(hence the generic 'we don't support you' e-mail response). Hurm.
Shouldn't be my job to tell them *sigh*.
Apologies all for my confusion and slight frustration.
T.
No need to apologize! I use UniCredit and when they changed on Feb
8th it needed a telephone conversation to sort out how the
non-keyboard password system entry works. ( It had some glitches)
Same with another account at Bendigo ( including MOTO - on-line
inward credit card payment system). A quick call and I'm away and
racing.
Safari is fine for both. The "customer satisfaction" bit comes
from both institution's response UC is small and its easy to find a
knowledgable person.
Bendigo? They just take actual human interest in their customers'
problems and solve them.
Bugger bigger banks.
Bill
