Hi I'm just passing on a correction to my earlier email after talking to Fiona for a second time an hour or so ago.
Country customers will be able to use a return paid post pack for returns however people in the city will have to go directly through a Authorised Apple Service Provider (AASP). Also the 10 days return time for faulty batteries is not from when the customer receives the replacement battery but from the time the Authorised Apple Service Provider (AASP) receives the faulty one from the customer. She asked I refer people to Apple's web site FAQ on the problem at http://www.apple.com/au/support/batteryexchange/2006/faq/ Mind you this wasn't 100% clear to me but maybe others won't have the same problems interpreting what it says in relation to this problem. I've also discovered I had an old 12 inch G3 iBook which had a replacement battery installed about a year ago which is in the range of affected batteries so I guess I'll have a chance to see first hand if there are problems with the exchange process. -- All the best Greg Sharp President/Webmaster [EMAIL PROTECTED] Australian Mac Users Group (AUSMUG) http://www.australian.macusersgroup.org On 11/9/06 1:11 PM, "Greg Sharp" <[EMAIL PROTECTED]> wrote: > I have been busy following up the problems with the latest battery exchange > program with Apple HQ here in Sydney. I initially spoke to John Marx who > promised to pass on my concerns to those in charge of Apple Australia and > promised to get back to me. Well about half an hour ago Fiona Martin the > Public Relations Manager rang me up. This is where it gets strange! > > Fiona Martin insists that it is not Apple Australia's policy to force > customers affected to have to send in their old faulty batteries first > before being able to receive a new replacement. She also insists that Apple > Australia has not threatened resellers to be charged for these batteries if > the faulty ones aren't returned within 10 days and also claims all country > customers will be sent the new battery along with a return postage paid > package to return the old battery. She claims they do not have to drop off > their faulty units to a reseller in person first. She claims Apple Australia > has gone out of its way to inform every reseller of this. > > The only trouble is that 95% of posts I have read on various forums & > mailing lists claim the exact opposite is indeed the case. > > Fiona has asked me to contact the various groups I deal with and to ask that > anyone who has been told by resellers that they must provide their old > battery first before being eligible for a new replacement battery contact > her providing details of those resellers making these claims along with any > relevant details/problems with the process. Her contact details are below. > > Fiona Martin > Public Relations Manager > Tel: (02) 9641 8230/Mobile: 0421 052 769 > email: [EMAIL PROTECTED] > >
