all support so far has been via phone - and explaining how to set up
the target disk mode and running disk util on it was about as
technical as I think this user is able to handle (don't even ask
about getting them to boot in to single user mode and use the dreaded
command line)
...
she'll be bringing it in later this week so I'll get to see it in the flesh.
I have a user here with a MacBook Pro that as soon as she clicks on
the "connect" button to use her Apple external modem (purchased
and supplied with MacBook Pro)instantly causes her machine to
lockup with the multi-lingual "you must restart your computer
kernel crash.
config seems fine, setting correct, System profiler sees and
correctly identifies the Apple USB modem.
Have run FSCK, repair permissions and disk repair (while tethered
via firewire target mode) no problems noted or repaired.
tried "downgrading" the modem version without joy
literally new out of box and doing this.
What does /Library/Logs/panic.log say?
For the (somewhat) technical explanations, check out:
http://developer.apple.com/technotes/tn2002/tn2063.html
and
http://developer.apple.com/bugreporter/bugbestpractices.html#KP
Have fun,
Shay
--
=========================== Shay Telfer ================================
Perth, Western Australia Technomancer The love of liberty is the love
Opinions for hire [POQ] of others; the love of power is
http://newtonslore.com/ fnord the love of ourselves - Hazlitt
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~
"It takes an idiot to do cool things.... that's why it's cool"
- Haruhara Haruka (FLCL)
Ubi fumus, ibi fumus
