Hi Rosemary,
Are you on OS X 10.5? If so, did the site get added to the 'Parental
Controls'?
Regards,
Paul
On 14/11/2007, at 12:42 PM, Neil Houghton wrote:
Hi Rosemary,
Sounds pretty tricky!
One thing I often find helps when it is not obvious where the
problem lies
is to try and narrow down the areas by elimination.
Although, logically, the fact that you can connect OK suggests there
is no
problem with the website server or the modem and the fact that he
can access
other websites suggests that there is no problem with his internet/
email
connection - if it were just that simple he wouldn't be having
problems!
So a few ideas that come to mind (apologies if you've already been
through
this!) include:
1) As Bob suggested, try connecting the macbook directly to the
modem by
ethernet - this should let you take the wireless connection and
associated
settings out of the equation.
2) Try setting up a new user account on the macbook and try and
access the
website when logged into that account - that lets you take out all
his user
settings and preference files and should indicate whether it is a
machine/system wide problem or user problem.
3) How do you have your firewalls set up:
- modem/router firewall on, computer firewalls off
- computer firewalls on modem/router firewalls off
- some other combination of firewall settings
If you both have individual computer firewalls on, are there any
differences
in your firewall settings?
4) Let us know how this goes - depending on the results, it might
trigger
other ideas from the list
Good luck!
Cheers
Neil
--
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: [EMAIL PROTECTED]
on 13/11/07 9:12 PM, Rosemary Horton at [EMAIL PROTECTED]
wrote:
Further
He has not changed his mail settings or web access at all.
I've tried deleting and re-entering one of the email accounts
I've pinged/traceroute etc on his computer and it says "unknown
host".
I've also cleared browser cache and cookies.
I've used lookupd -flushcache in terminal;
and checked that nothing been added to /etc/hosts file
The most that happens is that momentarily his mail gets delivered,
and then goes offline, but he can't send mail nor access the website.
Rosemary
On 13/11/2007, at 7:14 PM, Rosemary Horton wrote:
There can't be anything wrong with the modem as I'm connecting fine.
He has no problem accessing other websites or email
I did ping/traceroute and get "unknown host"
Signal level in network is fine
I'm really stuck!!
Rosemary Horton
[EMAIL PROTECTED]
On 13/11/2007, at 8:33 AM, James / Hans Kunz wrote:
did you check the settings, may be these are corrupted......modem
rebooted.....
in the sys-pref (network) you can do a network test: are all dots
for the selected connection on green....
cheers James
On 12/11/2007, at 19:50, Rosemary Horton wrote:
This comes in the weird category.
My husband and I connect to the net via airport express. He has a
mac book, I a macook pro.
This afternoon when I came home he said we'd lost the connection
to our domain (www.wordtrack.com.au) website and email.
I thought oh server is down at hosting company.
But that is not the case.
I can open website, send and receive email on our domain account
on my computer, but he can't and gets a "can't connect to server
" when trying to open the website. He has no problem accessing
other emails or websites
Is there some way he could have disabled access to just that
domain?
Rosemary Horton
[EMAIL PROTECTED]
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