On 10/03/2008, at 3:06 PM, Paul Doyle wrote:
Latching on to this thread. I have my Mother and Father in their 70s
who live in Mandurah which is a long way from Melbourne where I now
live. I'd love to get a quote from someone who could pop in and work
out what is wrong with their dial up internet. They inherited my old
2004 eMac and are dialing into iinet. Dad says they keep getting
knocked off and iinet have provided as much support and suggestions
as they can from their end but the problem persists. I have also
done what I can over the phone and I suspect that the problem is
either with the modem or the phone line. I can't really be sure
though.
Hi Paul,
What Operating System are your Parents using on the eMac?
Dialup is a somewhat precarious mix of computer, modem, phone wiring,
cabling in the street and phone exchange - all of which have to be in
good order.
So there are numerous reasons why they could be getting disconnected.
1. Does iiNet disconnect Dialup Accounts after a certain time, or if
idle for a length of time?
2. They don't have Disconnect if idle for ? minutes enabled?
They may have set the computer to automatically disconnect from the
Internet after a period of inactivity. Check their PPP Options:
A). Open System Preferences.
B). Click Network.
C). From the Show menu, choose Internal Modem.
D). Click the PPP tab, then click PPP Options.
3. If their connection drops out just as someone is trying to call,
they may be having problems with call waiting on their phone line.
The call waiting beeps (the ones you hear on a call to let you know
there's another call waiting for you to answer) interfere with the
dialup signalling, causing it to disconnect.
4. If the telephone line is being shared with multiple devices (for
example, fax, alarm system, call number display etc) unplug the other
devices so the modem has sole use of the line. Similarly, if anyone
has lifted a connected telephone receiver (tried to make a call on the
same telephone line), this may cause the modem to disconnect.
This website might be of assistance for them:
http://www.iapselfhelp.com/
The Internet Assistance Program website – part of a Commonwealth
Government initiative to ensure Australians have access to a minimum
of 19.2 kbps (or better!) dialup Internet.
Cheers,
Ronni
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