Hi Ronni and Alastair I think we did check that, but I will get them to check again, just incase. Thanks for that.
Thanks John, but the system has to stay on 10.4.11. Another program they use only works in 10.4.11 so can't take it any higher then that. But yes, that put that forward as an option as well. Will try those and see what happens and report back. Thanks. Kind Regards Daniel On 6/2/10 10:10 PM, "Ronda Brown" <[email protected]> wrote: > > Hi Daniel, > > Could be a font issue. > Have you tried starting Adobe Photoshop CS4 with only System Fonts enabled? > A corrupted font can cause crashes in Adobe Photoshop. > > Download Linotype Font Explorer. You can deactivate everything apart from > system fonts and clean application font caches. > <http://www.fontexplorerx.com/pro/> > > They give a Free 30 day trial. > > Cheers, > Ronni > > On 06/02/2010, at 9:24 PM, Daniel Kerr wrote: > >> >> Hi all >> >> Just wondered if anyone has come across a Problem with the follow, or can >> offer some advice. >> >> I have a client with Adobe Photoshop CS4. >> It crashes on launch, and offers the following log:- >> >> ---quote--- >> Date/Time: 2010-02-06 14:31:40.751 +0800 >> OS Version: 10.4.11 (Build 8S2167) >> Report Version: 4 >> >> Command: Adobe Photoshop CS4 >> Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop >> CS4.app/Contents/MacOS/Adobe Photoshop CS4 >> Parent: WindowServer [68] >> >> Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; >> r branch]) (11.0.1) >> >> PID: 254 >> Thread: 0 >> >> Exception: EXC_BAD_ACCESS (0x0001) >> Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 >> ---end quote--- >> >> The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. >> I've tried running it in another User account, and it does the same thing. >> Have repaired permissions both from the drive itself and booting off a CD >> and repairing it that way. >> Have run programs like Macaroni and OnyX and repaired and reset things there >> as well. (Also ran Rember and checked RAM as well, which all passes). >> >> Have un-installed and reinstalled Adobe Photoshop CS4 and installed the >> 11.0.1 update. >> Have also removed Preferences files and Caches and support files for it >> (CS4) as well. >> >> I googled to see if I could find some answers, but couldn't really turn >> anything up. (Or the things I turned up, I'd already tried). >> >> I've also done an Archive and Install of 10.4.11 (And all updates) to try >> that as well, but again no joy. >> I did find out later on (after doing all the above), that they also had >> problems with Photoshop CS3 after they ran an update on it, it then started >> crashing on open as well, so they "removed it all". (I found more of it, so >> removed anything to do with CS3 as well.) then again un-installed Photoshop >> CS4 and re-installed it. >> >> (there were some other things I tried as well, but the 'ol brain doesn't >> remember them at the moment. That could be the total of 12 hours sleep I've >> had all week,..lol). >> >> >> Short of doing a full erase and install of everything (All 300GB of >> everything), I just thought I'd try and see if anyone had some ideas. ;o) >> >> >> Thanks in advance for any suggestions. >> >> Kind Regards >> Daniel >> --- >> Daniel Kerr >> MacWizardry >> >> Phone: 0414 795 960 >> Email: <daniel @ macwizardry . com . au> >> Web: <http://www.macwizardry.com.au> >> >> >> **For everything Macintosh** > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:[email protected]> > --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <daniel @ macwizardry . com . au> Web: <http://www.macwizardry.com.au> **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
