Hi Tim, That was just a ‘straight through’ ethernet connection to your Cable.
Disconnect from that and - Keep the Mac mini on your Airport Wireless 5GHz, 40MHz band To see all details of which Network & band you are connected to and Channel, RSSI, Noise, Tx Rate, PHY Mode etc : Option Click the Airport Wi-Fi symbol in the top right Menu Bar (Finder Desktop). Cheers, Ronni > On 20 Mar 2016, at 4:40 PM, Tim Law <t...@peoplehelp.com.au> wrote: > > Hmmm, interesting. > Followed instructions and restarted Gateway and Mac Mini. > > This is interesting on two parts. > > First is that I found one app in iTunes that needed updating and it did so > without faulting. Yay. > > Second is ‘how does this work’? > > I thought you had to have a device that distributed IP addresses when you > have a network - which in this case is the Airport Extreme. And I thought you > couldn’t get a connection by plugging an ethernet cable into the router that > is set to bridge mode. > > However I am realising that the Gateway itself has an IP address that is used > to connect to the internet and as long as there is only one device connected > to the Gateway, and as there is no need for any IP addresses to be > distributed, so this sneaky option functions. > > The downside is that the Dell printer 3110CN is not seen by the Mac Mini > anymore because they are not on the same network. > > But at least it does go some way towards pointing to a problem with the > network that you alluded to early on as being the problem. This exercise has > found an apparent workaround, but I’m not sure what the lasting solution is. > > I will try to run the Mac Mini via the Airport Extreme wifi and leave the > ethernet cable disconnected and see if that makes a difference. Early results > are pleasing with Speedtest.net <http://speedtest.net/> showing a jump from > 64Mbps on Ethernet, to 114Mbps on wifi, both via the Airport Extreme. Direct > connect to the modem via ethernet cable and it drops back to a pedestrian > 64Mbps again. > > Cheers > > Tim > > > > > > > >> On 20 Mar 2016, at 1:48 PM, Ronda Brown <ro...@mac.com >> <mailto:ro...@mac.com>> wrote: >> >> Hi again Tim, >> >> I won't add to Neil's reply. >> I've been meaning to suggest Mac mini direct Ethernet connection to the >> Gateway not to AirPort Extreme LAN port in each of my replies to you and >> notice I haven't :( >> >> You mentioned that you have the Airport Wi-Fi signal turned OFF on Mac mini >> so try: >> >> 1. Connect Mac mini directly via Ethernet cable directly to a LAN port >> (Yellow) on the Gateway modem (not a LAN on AirPort Extreme) >> >> 2. Reboot the Gateway and your Mac mini >> >> Cheers, >> Ronni >> Sent from Ronni's iPad4 >> >> >> On 20 Mar 2016, at 10:02 AM, Tim Law <t...@peoplehelp.com.au >> <mailto:t...@peoplehelp.com.au>> wrote: >> >>> I agree Ronni, it’s not the most highly regarded. The modem was a free >>> ‘upgrade’ when Telstra uprated the Cable network/capacity/something and my >>> reliable Motorola Surfboard modem wouldn’t work on the network anymore - >>> and it was speed limited. >>> >>> I get the logic of the process you describe, but if the modem is the >>> problem I would have thought that like you said, it would lose connection >>> and reset. Or the Airport would sense a lost signal and show the orange >>> light for no service. Neither of these things occur >>> >>> I guess it’s feasible iTunes might be more sensitive to micro dropouts that >>> don’t seem to impact on other downloads. The modem also has a thing called >>> QOS - that is supposed to assist with gaming and downloads. It seems it is >>> built in and cannot be turned off for problem solving - at least not in >>> Bridge mode anyway. And I need to have it set to Bridge mode so I can get >>> my Dell 3110CN laser printer to work on the network via the Airport >>> Extreme. >>> >>> It’d be nice if there was another cable modem option available, but it >>> seems not. Sigh. >>> >>> Thanks again >>> >>> Tim >>> >>> >>>> On 20 Mar 2016, at 8:48 AM, Ronda Brown <ro...@mac.com >>>> <mailto:ro...@mac.com>> wrote: >>>> >>>> Oh YES! That Telstra Cable rebranded modem is well known for Dropouts!! >>>> A Google search will show thousands of customers experiencing connection >>>> dropouts! >>>> And having it locked down so you are unable to change settings - bad! >>>> >>>> The iTunes Store gives the unavailable message because you lost the >>>> connection to it therefore 'it is no longer available'? >>>> >>>> Sent from Ronni's iPad4 >>>> >>>> >>>> On 20 Mar 2016, at 8:26 AM, Tim Law <t...@peoplehelp.com.au >>>> <mailto:t...@peoplehelp.com.au>> wrote: >>>> >>>>> Thanks Ronni, >>>>> >>>>> Yes you are correct, it is a Netgear Telstra Gateway Max C6300BD-1TLAUS >>>>> >>>>> I will check the modem lights, but the modem log says System Up Time 6 >>>>> days 15h:22m:55s >>>>> My problems occurred most recently less than 3 days ago. >>>>> Generally when the modem restarts it takes quite a few minutes to reboot, >>>>> then the Airport takes a while to reconnect, the kids complain - ie it’s >>>>> a significant life event and very noticeable - and I have not noticed the >>>>> modem rebooting when the iTunes store stops updating apps. >>>>> >>>>> There are no firewall settings available on the modem user interface. >>>>> This modem is criticised on Whirlpool for it’s cut down settings, >>>>> problems with connecting a printer amongst other things. >>>>> >>>>> Yes, the OSX is protected by the System Firewall being on, and the >>>>> Airport is WPS2 protected. >>>>> >>>>> I’ll wait a few weeks until I have a few apps I need to update and take >>>>> more notes on any messages in Console and the network >>>>> >>>>> Thanks for your ideas so far >>>>> >>>>> Tim >>>>> >>>>> >>>>> >>>>> >>>>>> On 20 Mar 2016, at 7:46 AM, Ronni Brown <ro...@mac.com >>>>>> <mailto:ro...@mac.com>> wrote: >>>>>> >>>>>> Hi Tim, >>>>>> >>>>>> I’m fairly sure The Gateway Max cable Modem is a re-brand Netgear Modem. >>>>>> Have you noticed the lights on the Modem when the dropout happens? >>>>>> I would suspect the cable modem drops out / looses internet connection >>>>>> and forces the modem to restart. >>>>>> >>>>>> Log in to the Modem and check for a DoS (Denial of Service) setting in >>>>>> firewall settings. >>>>>> Disable this setting - save settings - and Reboot the Modem. >>>>>> Test to see if the modem then holds a solid connection for 24 hours or >>>>>> so. >>>>>> If it makes no difference at all, you can turn it on again. >>>>>> >>>>>> Your Mac is protected by the OS X System Firewall ON and your Airport >>>>>> wireless network WPA2 protected. >>>>>> If you are dropping the connection on the wireless network, have you >>>>>> tried changing channels on 5GHz & 2.5GHz bands? >>>>>> >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> >>>>>>> On 19 Mar 2016, at 5:58 PM, Tim Law <t...@peoplehelp.com.au >>>>>>> <mailto:t...@peoplehelp.com.au>> wrote: >>>>>>> >>>>>>> Thanks Ronni, >>>>>>> >>>>>>> It is more B than A >>>>>>> >>>>>>> Keychain First Aid was removed in the previous version of OSX. >>>>>>> >>>>>>> >>>>>>>> B) Does it start to download updates but then times out after awhile & >>>>>>>> you receive the message? >>>>>>> >>>>>>> >>>>>>> As an example, I hadn’t updated the apps via iTunes for a couple of >>>>>>> weeks, so there were probably 20 to download. I click on Download all >>>>>>> Updates and click the small circle at the top right of the screen that >>>>>>> shows me what is downloading. I’m on a fairly fast connection so they >>>>>>> download with reasonable speed and I have selected Multiple Downloads. >>>>>>> Then after a period - not a consistent period - perhaps 30 seconds to a >>>>>>> minute - the download will stop and the error message shows up. >>>>>>> >>>>>>> I cannot see anything useful in Console, but aren’t sure what to look >>>>>>> for. To help me view the most current, I have cleared the screen of old >>>>>>> logs. Nothing new is showing up. (The downloads are now completed so >>>>>>> I’ll have to wait for another time to recheck Console for any error >>>>>>> logs) >>>>>>> >>>>>>> After I count to ten, I attempt to recommence the download and >>>>>>> sometimes it starts and runs for a few seconds before the error shows >>>>>>> again, and sometimes it seems to fault straight away. Sometimes it will >>>>>>> keep downloading and rip through the remaining apps without problem. >>>>>>> >>>>>>> I have tried turning off ‘simultaneous downloads’ but the problem still >>>>>>> reoccurs. May a little less, but it still reoccurs. >>>>>>> >>>>>>> If it is a network issue, I’m not sure where to look past: >>>>>>> >>>>>>> - TELSTRA GATEWAY MAX Cable modem is set to Bridge Mode >>>>>>> - Airport Extreme is set to DHCP and NAT >>>>>>> - Mac Mini is connected via Ethernet cable to the Airport Extreme - >>>>>>> Wireless is turned off. Cables are firm >>>>>>> - Speedtest.net <http://speedtest.net/> results show ping at 29ms and >>>>>>> an even download speed of 68.5Mbps >>>>>>> - No other sites or downloads are having a problem >>>>>>> - I’m not using a VPN or proxy connection. >>>>>>> >>>>>>> I will take note of the time of day and if the mysterious creatures >>>>>>> that inhabit the bedrooms in the house are in or out of the house, or >>>>>>> if they squawk if I unplug their network cables, and see if that makes >>>>>>> a difference to the iTunes download - thinking connection capacity >>>>>>> here. >>>>>>> >>>>>>> Hints are welcome. I can live with this problem - it’s just something >>>>>>> that doesn’t seem right and hasn’t always been like this. I can’t >>>>>>> recall making any changes that may have contributed to this problem, >>>>>>> which has been going on for a few months now. >>>>>>> >>>>>>> Thanks >>>>>>> Tim >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>>> On 19 Mar 2016, at 2:04 PM, Ronni Brown <ro...@mac.com >>>>>>>> <mailto:ro...@mac.com>> wrote: >>>>>>>> >>>>>>>> Hi Tim, >>>>>>>> >>>>>>>> You can access secure websites in Safari ok. >>>>>>>> You are ‘signed In’ to the iTunes Store with your Apple ID on Mac mini. >>>>>>>> >>>>>>>> In iTunes: >>>>>>>> A) When you select Apps - Updates and select “Update All Apps”, you >>>>>>>> receive the message “The iTunes Store is temporary unavailable. Please >>>>>>>> try again later”? >>>>>>>> >>>>>>>> Or B) Does it start to download updates but then times out after >>>>>>>> awhile & you receive the message? >>>>>>>> >>>>>>>> If A) It could be a Keychain issue >>>>>>>> Open Keychain Access.app (in Utilities) >>>>>>>> Under Keychain Access (in Menu bar) >>>>>>>> Select Keychain First Aid >>>>>>>> Select ‘Repair’ >>>>>>>> >>>>>>>> If B) I would suspect a problem with your Network. >>>>>>>> >>>>>>>> Cheers, >>>>>>>> Ronni >>>>>>>> >>>>>>>>> On 18 Mar 2016, at 7:51 AM, Tim Law <t...@peoplehelp.com.au >>>>>>>>> <mailto:t...@peoplehelp.com.au>> wrote: >>>>>>>>> >>>>>>>>> Good morning, >>>>>>>>> >>>>>>>>> Running 10.11.3 on a Mac Mini Late 2009 >>>>>>>>> >>>>>>>>> Connected to the internet via Telstra cable modem with IP addresses >>>>>>>>> distributed by an Apple airport extreme. >>>>>>>>> >>>>>>>>> All internet services appear to be working correctly. >>>>>>>>> >>>>>>>>> When I open iTunes and try to Update all apps, I regularly get a >>>>>>>>> message “The iTunes Store is temporarily unavailable. Please try >>>>>>>>> again later” >>>>>>>>> >>>>>>>>> I can browse around the App Store in iTunes without a hitch. >>>>>>>>> >>>>>>>>> I’ve deauthorised then reauthorised my computer, but this hasn’t >>>>>>>>> resolved the problem. >>>>>>>>> >>>>>>>>> If anyone has had a similar problem, can you give me some tips on how >>>>>>>>> this was resolved. >>>>>>>>> >>>>>>>>> Thanks >>>>>>>>> >>>>>>>>> Tim
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