Hi Severin,
In reply to your private email to me yesterday I’ve copied & pasted only the
relevant information you gave me regarding the Bose unit etc.
My suggestions and information follow under your pasted message.
/Begin Severin’s message:
> Ronni, many thanks for your usual thoughtful and thorough responses on my
> puzzle.
> At the moment my conclusion is that the optical cable, though showing light
> coming through is damaged, probably by me in my efforts to make connections.
>
> The Bose unit is Solo 15 Series II TV sound system and is a large flat (and
> expensive!) box about 7cm thick that sits under the TV. With the audio
> analog connection the sound quality is brilliant and very much needed for
> both our failing hearing systems which render TV movie or non-documentary
> speech as a blurred mumble - the reclaim is unbelievable! With optical
> fibre it should be even better. It is very much a plug and play device with
> very few controls. There are three inputs (optical or analog audio or
> co-ax) and a knob for bass plus a service port on the back plate and that is
> it - no HDMI or video in so no onscreen display. The front panel has one
> small light which signifies a number of handpick settings by its colour and
> flashing. The handpiece is the full works, mot of which does not work as no
> onscreen video. The usual bits for linking the TV controls, which I have
> not even looked at. The Samsung TV has absolutely nothing that I can find
> regarding the optical audio output except an identifier in a picture so it is
> obviously permanently “on”. There is no co-ax audio out.
/ End Severin’s message:
My Comments:
The Optical Cable might not be necessarily damaged.
Make sure you ONLY have the Optical Audio cable connected, you can't have more
than ONE cable connected or the Bose will have NO sound!
After connecting the optical audio cable to your TV, connect the other end to
your system. Use only one audio cable.
Optical cable (preferred)
CAUTION: Ensure you have removed the protective cap from both ends of the
optical cable. Inserting the plug in the wrong orientation can damage the plug
and/or the connector.
• Hold the optical cable’s plug with the Bose logo facing up.
• Align the plug with the Optical connector on the system and insert
the plug carefully.
• Note: The connector has a hinged door that swings inward when
inserting the plug.
• Firmly push the plug into the connector until you hear or feel a
click.
Connecting to power
• Plug one end of the power cord into the Power connector.
• Plug the other end into a live AC power (mains) outlet.
The system emits a tone.
------
Make sure you have the TV Speakers Sound turned OFF in your TV Settings. (you
might need to check your TV manual for setting details for optical audio cable)
Then on the Bose Remote confirm that the TV speakers are OFF
Confirming your TV speakers are off
1. Press the Mute button on the remote.
2. Check that no sound is coming from your TV.
Troubleshooting - No Audio
• Unmute the system.
• Increase the volume.
• Plug the audio cable into a connector on your TV labelled Audio Output or
Audio OUT, not Audio Input or Audio IN.
• Use only one audio cable.
• Secure all cable connections and ensure they are correct.
• Select the correct TV input.
• Enable your TV’s audio output and select the correct setting, such as such as
Stereo or 5.1 Channel Audio. Refer to your TV’s owner’s guide for more
information.
– Ensure that you are not using an optical cable and coaxial cable.
If you don’t have a copy of the Bose Solo 15 Series II TV sound system manual,
you can download it from the link I’ve supplied below
https://www.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/products/speakers/solo_15_series_ii_tv_sound_system/pdf/solo_15_seriesII_PDF_owners_guide.pdf
<https://www.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/products/speakers/solo_15_series_ii_tv_sound_system/pdf/solo_15_seriesII_PDF_owners_guide.pdf>>
TinyURL - http://tinyurl.com/jncpx9j <http://tinyurl.com/jncpx9j>
Hopefully either the new Optical Audio cable or changing a setting in your
Samsung TV settings will get your Bose unit working excellently as it should.
The Bose is a great unit.
Cheers,
Ronni
17" MacBook Pro 2.3GHz Intel-Core i7
2.3GHz / 16GB / 1TB 840 EVO SSD
El Capitan OS X 10.11.6
> On 18 Aug 2016, at 6:47 AM, Ronda Brown <[email protected]> wrote:
>
> Hi Severin,
>
> Making a digital optical connection:
> Some optical cables come with a protective cover. Make sure to remove this
> cover before making your connections.
>
> On the back or your audio device, insert one end of the optical cable into
> the "Optical Out" or "Digital Audio" output
>
> Insert the other end of the optical cable into the Optical IN jack on the
> Bose media center. This is the optical input on the left
>
> Turn on your TV and choose the correct input to see the Bose system menu on
> your TV screen. You will need to have a video cable connected from the Bose
> system to the TV in order to proceed.
>
> On the remote, press System
> <http://worldwide.bose.com/productsupport/assets/images/articles/home_entertainment_systems/rc18_system_button.gif>.
> The Bose display should read "SYSTEM: SEE TV." Your TV screen should look
> like this:
>
> <http://worldwide.bose.com/productsupport/en_us/web/article_146_connecting_an_audio_device/page.html
>
> <http://worldwide.bose.com/productsupport/en_us/web/article_146_connecting_an_audio_device/page.html>>
>
>
>
> Cheers,
> Ronni
> Sent from Ronni's iPad4
>
>
> On 17 Aug 2016, at 10:57 PM, Severin Crisp <[email protected]
> <mailto:[email protected]>> wrote:
>
>> I do not have digital coax. The problem is that the optical fibre audio
>> just does not work while analog audio does. Sorry if I may have been a bit
>> unclear. I suspect the optical fibre cable may be damaged.
>> Severin
>>
>>> On 17 Aug 2016, at 9:25 PM, Ronni Brown <[email protected]
>>> <mailto:[email protected]>> wrote:
>>>
>>> Have you tried the digital coaxial?
>>> Choose either digital coax or optical for the best for audio quality.
>>>
>>>> On 17 Aug 2016, at 4:28 PM, Severin Crisp <[email protected]
>>>> <mailto:[email protected]>> wrote:
>>>>
>>>> Ronni, ARC is not an issue it does not appear on either the Bose or the
>>>> Samsung TV. There is no HDMI to the Bose, just 3 inputs Optical
>>>> (preferred), analog audio and coaxial. It is extremely simple and
>>>> essentially plug and play, which it does with analog audio but not
>>>> optical. There is a single optical output on the Samsung and the only
>>>> mention of it in the handbook, that I can see, is its ID on the diagram of
>>>> the backplate. There is no selector, it is always on. I am loath to
>>>> fault the cable as light is (visibly!) going through it and the Bose into
>>>> which it plugs is brand new. The end plugs are secure to a gentle tug
>>>> once they are seated.
>>>> Remains a mystery but in the meantime we are living with the analog
>>>> cables, which provide an unbelievable clarity enhancement to TV dialog
>>>> received by two now fading pairs of ears!
>>>> Hope you are enjoying the rain today
>>>> Severin
>>>> ____________________________________________________
>>>>
>>>> Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>>> ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>>> mail to: [email protected]
>>>> <mailto:[email protected]>
>>>> ____________________________________________________
>>>>
>>>>
>>>>
>>>>
>>>>> On 17 Aug 2016, at 14:04, Ronni Brown <[email protected]
>>>>> <mailto:[email protected]>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>> On 17 Aug 2016, at 12:33 PM, Severin Crisp <[email protected]
>>>>>> <mailto:[email protected]>> wrote:
>>>>>>
>>>>>> I am in process of connecting my Samsung TV to a Bose sound system and
>>>>>> can not make the optical audio connection function. The system
>>>>>> functions perfectly using the analog audio cables alternative.
>>>>>> When plugged into the TV, light comes out of the end of the optical
>>>>>> cable so that appears to be OK though what is encoded is of course not
>>>>>> apparent. The connectors fit snugly and positively at both ends. I
>>>>>> can find nothing written in the Samsung TV book or in the on screen menu
>>>>>> items that are anywhere relevant.
>>>>>> Interestingly, when BOTH the optical and audio cable are plugged in the
>>>>>> Bose is silent - when the optical cable is then removed the sound plays.
>>>>>> Clearly the opticall cable/ signal is recognised.
>>>>>> From my internet readings I see many problems with optical cables
>>>>>> reported.
>>>>>> Am I missing something? (yes, I took the end caps off the cable!).
>>>>>> Severin Crisp
>>>>>
>>>>> Hi Severin,
>>>>>
>>>>> If both the Bose and the TV have ARC (audio return channel) then you have
>>>>> to connect the Bose to the HDMI input labeled ARC and turn that function
>>>>> on in the TV and maybe the Bose.
>>>>>
>>>>> Cheers,
>>>>> Ronni
>>>>>
>>>>> 13-inch MacBook Air (April 2014)
>>>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>>>> 8GB 1600MHz LPDDR3 SDRAM
>>>>> 512GB PCIe-based Flash Storage
>>>>>
>>>>> El Capitan OS X 10.11.6
>>>>>
>>>
>>> Cheers,
>>> Ronni
>>>
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>>
>>> El Capitan OS X 10.11.6
>
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