Hi folks.

A friend of mine has a 2016 MacBook.
She has today upgraded to the latest MacOS.
Unfortunately I do not know which OS was previously on it.

She tells me that when she starts up she gets a continuous black screen.
But she can hear activity happening.
I advised her to start up in Safe Mode, but the result was the same.

She is coming to visit me at 6:30 tonight.
Has anyone any ideas how we might resolve this please ?

Regards,
Stephen Chape






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