> On 25 Jan 2019, at 10:25 am, Rosemary Spark <[email protected]> wrote: > > Hi there, > I've paid my dues for 2019 today...better late than never! > > For some time my macbook has been behaving weirdly. All of these behaviours > together...or one at a time! > > 1) it shuts down for no reason > 2) it asks to sign into icloud (when already signed in) Then sends messages > to my iphone and ipad saying a new device has been connected > 3) it comes up with a series of boxes saying xxx has to connect to login > keychain. I have to enter my login password into these over and over again. > > MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) Mojave 10.14.2 > > Cheers > Rosemary > > Rosemary Spark > PO Box 781 > South Fremantle WA 6162 Australia > Phone: + 61 8 6397 6822 > Mobile: 0414268043
Hello Rosemary, What troubleshooting have you tried so far? Have you done a SMC & PRAM reset? Does it happen in Safe Mode? Does Apple Diagnostic find anything? Have you run EtreCheckPro.app? You have had Adware before… and you run some third party software. https://etrecheck.com/maspro <https://etrecheck.com/maspro> EtreCheckPro Follow these instructions for resetting the PRAM/NVRAM: Reset NVRAM or PRAM on your Mac - Apple Support <https://support.apple.com/en-us/HT204063> Follow these instructions for resetting the SMC: How to reset the System Management Controller (SMC) on your Mac - Apple Support <https://support.apple.com/en-us/HT201295> *Note* For the SMC, follow the instructions under "How to reset the SMC on Mac notebooks", and the sub-section "If the battery is non removable" ---------- Using Apple Diagnostics: Step 1. Shut Down Completely To begin, you’ll need to make sure your Mac is fully turned off—not simply asleep. Turn your computer off completely by clicking the Apple icon in the top left of your screen and selecting the Shut Down option. Step 2. Boot Into Apple Diagnostics To access Apple Diagnostics, press the power button to boot your Mac and then immediately press and hold the D key on your keyboard. Tip: If you have moved your Recovery Partition to an external drive, make sure it is connected before you follow the steps. Connect to the Internet to allow Apple Diagnostics to offer suggestions. Step 3. Wait for Testing to Complete Unlike AHT, Apple Diagnostics does not offer any options—there’s only one version of the test and it takes about five minutes to complete. Step 4. Interpret the Results Unlike the hideous codes offered by AHT, Apple Diagnostics attempts to make the information more useful to normal users. Once your test has completed, you’ll either see a simple No issues found message, or you’ll see a screen with the problems listed. Each problem is described in simple terms like There may be an issue with the onboard memory, and alongside the message you’ll see a code that you can give to Apple Support that will help them identify the issue. Important: Don’t forget to make a note of these error codes before proceeding any further! To help you handle the issue, Apple Diagnostics can take you into Recovery Mode if you click Get started; this will restart your computer and bring up Safari to direct you to the appropriate Support options. Cheers, Ronni 13-inch MacBook Air (April 2014) 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz 8GB 1600MHz LPDDR3 SDRAM 512GB PCIe-based Flash Storage macOS High Sierra 10.13.6
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