Thanks Daniel, As it turned out, I had all the correct details entered but I reentered them anyway and the only difference I made was unticking the “Automatically mange connection settings” on the Incoming Mail Server areas. The Outgoing Mail Server areas were not ticked to start with. I also reentered my passwords (had to look up 1Password for those!) hit save and Bob’s your Uncle, connection and download.
Fixed both the iMac and the iPhone and all going great guns at the moment. Thanks again Daniel. Very much appreciated Regards, Pete Smith On 10 Jul 2023, at 6:36 pm, Daniel Kerr via WAMUG <wa...@lists.wamug.org.au> wrote: Hi Pete The first thing I’d recommend would be to check the settings and adjust. Sometimes it can just be a slight change in a setting that throws it out. In Mail - Preferences - Accounts Clcik on the account on the left hand side, then on the right hand side click on “Server Settings”. If the account has the setting “Automatically manage connection settings” (for both incoming and outgoing), untick those. This then gives you more control to adjust settings. You can play around with the ports and Use TLS/SSL. And also ensure both are set to “authentication” Password. The main ports can differ depending on your connection, but you can sort of “mix and match” and try a different port to see if it helps. Internode recommend the following ports - https://www.internode.on.net/support/guides/email/secure_email/ If using IMAp and an SSL connection then it’s 993 for IMAP incoming and 995 for Outgoing. (But you can also use port 143 for incoming and 465 for SMTP outgoing. They would be the main ones to try and adjust. Then see how it goes. Sometimes you have to Quit and re-open Mail for it to “adjust” to the new setting. If using you’re IMAP accounts, then yes it’s fine to delete them and re-add them - as everything will still be on the server. If using POP accounts however, then if you delete it, everything in Inbox, Sent, Trash folders will be deleted. (So need to save them to local On My Mac folders). But I’d try playing around with the settings first and see how it goes. Kind regards Daniel --- Daniel Kerr MacWizardry p : 0414 795 960 e : <daniel AT macwizardry.com.au> w : <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. On 10 Jul 2023, at 6:03 pm, Pete Smith via WAMUG <wa...@lists.wamug.org.au> wrote: G’day all. Has anyone had problems with their email (Apple Mail) since updating to the latest macOS or iOS? My iMac is running macOS 13.4.1 Ventura and my iPhone XR and iPad Pro (9.7-inch) are both running iOS 16.5.1. The problem I am having is this: I have an Internode (service provider) account that has a main mailbox but also allows up to four extra mailboxes. I have utilised three extra so I am using four and hence have four email accounts in Mail for Internode. I also have a Hotmail account. The main Internode account (this “smudders" one) is accessed only from my iMac. The three others, “iPhone", “iPad" and “2effs” (abbreviated mailbox names) are received on the iPhone XR, the iPad Pro and the iMac (as is the Hotmail). However, since 26 June for my iMac and 27 June for my iPhone they will not receive any mail from the “iPhone” or “iPad” mailboxes. More appropriately, they cannot access the mailboxes. The iMac brings up a dialogue box with Online Status “iPhone" authentication failed and the same for the “iPad” mailbox but with the mailbox address of “iPad” instead. The iPhone XR brings up an “Account Error” with the details as Cannot Get Mail iPhone Email is currently unavailable. The same for the "iPad” mailbox. Interestingly, I finally got around to checking my iPad Pro today and guess what? It’s accessing and downloading the mail no problems! The iMac has no problems accessing the “smudders and “2effs” mailboxes and the iPhone XR can access the “2effs” mailboxes OK too. (Hotmail is fine on both devices too.) I have checked with Internode and all is working well their end. Their advice was that the updates may have upset something my end. They also suggested and a little bit of internet research seems to indicate that if I delete the accounts and re add them, that may solve the problem. I download all my emails from Internode physically onto my various devices. The iMac is the main repository for all mailboxes with emails going back to 2008 when I first got a Mac. The iPhone XR also a small repository of emails. Once downloaded, the emails are deleted off the Internode server after about 30 days from memory. Which brings me to my main question: If I delete the “iPhone” and “iPad” accounts from the iMac and reinstall them, will I lose all those old emails? The same for the iPhone XR? I do have the emails backed-up as the system is backed-up regularly with Carbon Copy but the point is would I lose the emails from the iMac and or iPhone hard drives? I hope that all makes sense. Pete Smith iMac 2017 Retina 5K, 27-inch 4TB solid state HDrive macOS Ventura 13.4.1 Processor: 4.2 GHz Quad-Core Intel Core i7 Memory: 64GB 2400 MHz DDR4 -- The WA Macintosh User Group Mailing List -- Archives - <https://www.mail-archive.com/wamug@wamug.org.au/> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <https://www.mail-archive.com/wamug@wamug.org.au/> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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