Hi Stephen, Like you mentioned - 12kb seems VERY small for a movie file. That almost seems like all the actual movie data has been stripped out of it. If still still has them on her iPhone, I’d get her to a) re-import them on a computer (if possible). If on a Mac, she can do it with either a) Photos.App to import or b) Image Capture can also import individual files.
If having problems playing them, then have a look at either VLC (which plays huge amounts of video formats) and conversion Handbrake is very good. VLC can be downloaded free here - https://www.videolan.org/vlc/download-macosx.html Handbrake can be downloaded free here - https://handbrake.fr/downloads.php But from what you’ve described and mentioned, and file sizes it doesn’t sound correct. Kind regards Daniel Sent from my iPhone 16 Pro --- Daniel Kerr MacWizardry p : 0414 795 960 e : <daniel AT macwizardry.com.au> w : <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. *** Avoid Scams! - Get my latest eBook to help protect yourself, your finances and what things to look out for. Grab your copy today from - https://ebooksonline.com.au/ *** > On 4 Dec 2025, at 3:02 pm, STEPHEN CHAPE via WAMUG <[email protected]> > wrote: > > Hi folks. > > A friend of mine has emailed me 3 video files that she cannot open. > > They all have MOV extensions, but Quicktime will not open them. > > I tried using Toast which is my usual go to. > Thought I might convert to a different type. > But Toast does not recognise them either. > Each one is 12kb in size … seems way too small for any video file. > I think she took them with her iPhone while on holiday in Europe. > So she is a little upset that she can’t view them. > I have edited my own videos for many years, so I guess she thought I > could help. > But this one has me stumped. > Any ideas would be much appreciated please. > Regards, > Stephen Chape > Mac by choice > Windows because my employer knew no better > -- The WA Macintosh User Group Mailing List -- > Archives - <https://www.mail-archive.com/[email protected]/> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - <https://lists.wamug.org.au/mailman/listinfo/wamug> -- The WA Macintosh User Group Mailing List -- Archives - <https://www.mail-archive.com/[email protected]/> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <https://lists.wamug.org.au/mailman/listinfo/wamug>
