The Symmantec site
http://securityresponse.symantec.com/avcenter/venc/data/[EMAIL PROTECTED]
ves
outlines a procedure for manully removing the worm. Part of the process is
to check the value of the key:

HKEY_LOCAL_MACHINE\Software\Classes\exefile\shell\open\command

it should be: ""%1" %*"

If it isn't you still have a problem.

drew


-----Original Message-----
From: Peter MacGregor [mailto:[EMAIL PROTECTED]
Sent: Friday, June 27, 2003 3:33 AM
To: [EMAIL PROTECTED]
Subject: [wdvltalk] OT - recovering from problems - now my turn!


Now that Jac is back up and running (sort of!!) maybe some of you friends 
can advise me.

I have Norton Anti-Virus installed (fully paid up copy) and run their Live 
Back-up every hour automatically to check for updates. I also have Zone 
Alarm running as I have a Broadband connection.

On Monday morning I got a message that I had the W32.Yaha Virus on my 
machine. Like Jac, I stayed calm on top but panicked like fury deep down! 
Anyway, I checked my Virus definitions and supposedly it listed this as one 
it knew about. I went to their site and found a Yaha Removal Tool so 
downloaded that and ran it in strict accordance with the instructions given 
at the end of which is says "Run a full scan of your system to ensure the 
worm has gone". I did that and all seemed clear. That took best part of six 
hours in total - Monday gone!

Wednesday I got two emails trapped by Norton that had the same virus 
attached (both spam  porn items). An hour later I got the same message 
again to say I had the same virus back (It is apparently actually a worm)!

I faxed Norton UK offices and gave a long explanation and asked what to do 
and have had no response at all. (Why the heck am I paying an annual 
subscription?).

Meantime how can I be sure I have deleted this damn thing. Since I use 
Eudora it is likely that the risk of passing it on is smaller than if I 
used OE which I haven't for years now. But even so I am minimising my 
emailing which is very inconvenient as I run an email advice service for 
some of my clients and I'm having to phone them.

Anyone any sensible ideas (not a time for silly comments I feel). If the 
worm is on the virus definitions list on my machine yet isn't being caught, 
it says to me that Norton is failing to provide a service - but that's one 
for my solicitor to advise on.

Peter MacGregor



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