Hi Abigail,

Glad it was of help to you.  

I am curious to know how much auto-responders help in situations like
this.  I work in the State Senate as a Legislative Aide to a Senator.
When we start to get a large amount of email on a particular subject, we
create an auto-responder that will let the constituent know we received
the email and let them know how the Senator stands on the issue (in a
generic, in general sort of way).  You wouldn't believe all the nasty
letters we have received back claiming the Senator doesn't care, they
want a personal letter, blah, blah...

I haven't yet figured out a solution to the problem with my company.
Because of my experiences with the Senate, I am reticent to turn to
auto-responders, but on the other hand, I can't answer all the emails I
get immediately.

Let me know if you have any positive/negative effects to the
auto-responses, 'k?

HTH,
Will Stewart 

-----Original Message-----
From: Abigail Marshall [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, October 21, 2003 2:55 AM
To: [EMAIL PROTECTED]
Subject: [wdvltalk] Re: [OT] Article: Did You Get My Email

On Friday, October 17, 2003, 10:45:13 AM, [EMAIL PROTECTED]
commented:

cwc> Hi everyone,

cwc> To those who run their own business, here is an interesting article
on
cwc> the average client's expectations to email response times: 

cwc> http://evolt.org/article/Did_You_Get_My_Email/25/60193/index.html

Thanks for that article - it had some good points and I'm
going to change my practices somewhat. I don't like
autoresponders, I think I will start sending out short, form
response when I have received email that I can't get around
to answering right away, or when I am forwarding it on to
someone else in my organization for an answer.

-Abigail


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