Hi Andrew,
If you're talking about the red lines lines of text, in Eudora that's done by the use of labels. I can right click an email and change it's label and I can change the colored labels to whatever I want them to be. Example: red=needs attention. Look for something like that in Outlook. Can't help you there, don't use it, but that should help you find what you're looking for if I'm understanding your question correctly.
Deb
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