On 12 Nov 98, at 12:02, Jack Killpatrick wrote:
> Thanks, but no, the error has to do using MSQL.pm for mSQL 1.1. We still
> haven't figured it out...and I haven't heard back from them at all...and
> they have not replied via email as they said they would. Personally, I say
> f##k 'em. I'm fed up and would NEVER recommend them again.
>
> My suspicion is that they have gone downhill since being bought by Verio.
> Just a hunch. I would personally like to shaft them in the equivalent amount
> they have shafted me: over 24 hours of downtime from a problem they caused.
Jack,
chill. From all the complaints I have heard about iserver the
support has been a major problem.
I had a customer who I recommended to iserver because he could use
mSQL. He complained rather bitterly about mSQL failing but half the
time it was his own fault.
Iserver needs to get better support; support who at least has a
database of FAQ's etc. so they could do online search etc. which on
the phones AND they need to pay for it. I worked as tech support at
an ISP and it was really appalling (we had one guru who would only
share info via speech and my idea of a customer database to track
problems and create a smart system were met by stone faces).
Jack, who else is close to iserver? Our local ISP has gone down
completely because of heavy rains at least 3 times in the last six
months (gone down for at least 8 hour periods). They are lucky that
my boss is more forgiving than I.
I know that many people have suggested minvera and pair and hiway.
Certainly they too must go down. But I think your major complaint is
with service. Why could they not dispatch a guru to fix your
problem..? Last night I sent to emails to support and within 3 hours
I received 3 replies (although problem with mySQL was not explained --
I fixed by reinstalling mysql and all my tables were there).
Peter
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