Certainly I don't know how reading the result of response.toolbar().
Also with session is ok, so without the string in the URL that give me 
problems, session cookies are empty:

cookies:session_id_admin:85.38.152.82-8019b738-da8d-40ad-8c4a-60dd86a8b28c
comment:
domain:
expires:
httponly:
max-age:
path:
secure:
version:
session_id_mompala_negozio_bio_torino:
85.38.152.82-6b6a929f-d8ee-4218-b08c-6086a0ec8382comment:
domain:
expires:
httponly:
max-age:
path:
secure:
version:

I've let response.toolbar() in index, prodotti, and carrello pages, you can 
check it.

Il giorno giovedì 29 ottobre 2015 13:26:36 UTC+1, Anthony ha scritto:
>
> Have you confirmed that the session actually *is* empty (e.g., add 
> response.toolbar() to every page and check the content of the session on 
> every request)?
>
> On Thursday, October 29, 2015 at 7:54:14 AM UTC-4, Gael Princivalle wrote:
>>
>> Well, thank you for your help. I cannot understand why you can't 
>> reproduce the problem. I've tried from Chrome and Firefox from Apple and 
>> Windows systems on 5 different computers, problem still the same.
>> Yes I can see the session_id_mompala_negozio_bio_torino cookie, before 
>> and after trying to add a product to cart. Value remain the same, but 
>> session seems empty.  
>>
>>
>> Il giorno giovedì 29 ottobre 2015 12:08:49 UTC+1, Anthony ha scritto:
>>>
>>> If you add this string after the URL:
>>>>
>>>> &utm_source=emailcampaign6&utm_medium=phpList&utm_content=HTMLemail&utm_campaign=Newsletter+dell%27Azienda+Agricola+Mompal%C3%A0+-+01+-+Offerta+del+Mese+-+Composta+di+Pesche
>>>>
>>>> and try again to login, nothings happen, and all session vars are 
>>>> unavailable.
>>>> Complete link:
>>>>
>>>> http://www.mompala.it/prodotti?product_id=37&utm_source=emailcampaign6&utm_medium=phpList&utm_content=HTMLemail&utm_campaign=Newsletter+dell%27Azienda+Agricola+Mompal%C3%A0+-+01+-+Offerta+del+Mese+-+Composta+di+Pesche
>>>>
>>>
>>> I cannot reproduce the problem. When I click the link above, I can add 
>>> items to my cart and they persist in the cart. I can also log in and remain 
>>> logged in, and the items that were already in my cart remain in my cart 
>>> even after login.
>>>
>>> Perhaps the problem is specific to your browser -- maybe your browser is 
>>> not returning the session cookie. The session works by have the browser 
>>> pass a special cookie back and forth with the session ID. On the server 
>>> side, web2py associates that session ID with a session file that stores the 
>>> session data. In your browser developer tools, for each request, you should 
>>> be able to see all request and response cookies. Your session cookie should 
>>> be named session_id_mompala_negozio_bio_torino. Confirm that this cookie is 
>>> being passed in both the request and response, and that its value remains 
>>> the same with each new request.
>>>
>>> Anthony
>>>
>>

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