Have you restarted the web2py server since updating psycopg2? Do you only 
have one Python installation on the system?

On Thursday, March 1, 2018 at 5:35:59 PM UTC-5, Rob Paire wrote:
>
> Anthony, 
> This is surprising information, the server is brand new and all software 
> is freshly installed. I will research further. Thank you for your help.
>
> -Rob
>
>
> On Thursday, March 1, 2018 at 4:40:19 PM UTC-5, Anthony wrote:
>>
>> On Thursday, March 1, 2018 at 3:58:52 PM UTC-5, Rob Paire wrote:
>>>
>>> Hi Anthony, 
>>> Yes web2py PG driver works fine, except it is too old, doesn't support 
>>> Postgres v10.2
>>>
>>
>> web2py does not ship with the psycopg2 driver, so if your driver is out 
>> of date, it is up to you to update your system. If your system does not 
>> have psycopg2 installed, the DAL will default to the pure Python pg8000 
>> driver that ships with the DAL, but according to your traceback, your app 
>> is using psycopg2, which must be coming from your system.
>>
>> Anthony
>>
>

-- 
Resources:
- http://web2py.com
- http://web2py.com/book (Documentation)
- http://github.com/web2py/web2py (Source code)
- https://code.google.com/p/web2py/issues/list (Report Issues)
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