sounds like we would want tickets to automagically go to the same namespace as admin. though i must admit i don't use the ticket system on GAE, i just read the log messages from the console on localhost and from the "logs" like of the admin screen on production.
namespaces are a new add, and probably should be in the book. the most obvious reason to use name spaces is if you have 2 web2py apps each with authentication running on GAE, but you don't want them to share auth. each namespace is independent and prevents table-name collusion. this would be like multiple databases in mysql or multiple schemas in postgres. cfh
