I guess that means you are not using authentication. How did you set up your application in the first place? Can you delete it and start over with a "New simple application"?
If you don't want to start over, make sure you have these lines in a model file. from gluon.tools import Mail, Auth mail = Mail() # mailer auth = Auth(db) # authentication/authorization mail.settings.server = 'logging' or 'smtp.gmail.com:587' # your SMTP server mail.settings.sender = '[email protected]' # your email mail.settings.login = 'username:password' # your credentials or None auth.settings.hmac_key = '<your secret key>' # before define_tables() auth.define_tables() # creates all needed tables auth.settings.mailer = mail # for user email verification

