**********
Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash-it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. I crashed my
spaceship and now it doesn't work."
Tech Support: "Click on 'File,' then 'New Game.'"
Customer: [pause] "Wow! How'd you learn how to do that?"

********************
A man attempting to set up his new printer called the printer's tech
support  number, complaining about the error message: "Can't find the
printer."  On the phone, the man said he even held the printer up in front
of the screen, but the computer still couldn't find it.
**********
And another user was all confused about why the cursor always moved
in the opposite direction from the movement of the mouse. She also
complained that the buttons were difficult to depress. She was very
embarrassed when we asked her to rotate the mouse so the tail pointed away
from her.
****************
This guy calls in to complain that he gets an "Access Denied" message
every time he logs in. It turned out he was typing his username and
password in capital letters. Tech Support: "Ok, let's try once more, but
use lower case letters." Customer: "Uh, I only have capital letters on my
keyboard."
**********


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