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Dear WebKit Team, I am writing to seek your assistance with a persistent issue we've been facing with Safari's autoplay policy for cross-origin video content. Our Issue: We have been struggling with Safari's default behavior of muting autoplay video content when the media is hosted on a different domain than the main website. This is causing a suboptimal user experience for our customers
using Safari. Specific Example: You can observe this issue on our website: https://premier.one/show/odin When a user clicks the yellow "play" button, the video starts but without audio. This occurs because our video content is hosted on a separate domain for technical reasons. Our Request: We kindly ask for your guidance or support in one of the following areas: 1. Is there a way to implement an exception for trusted domains within Safari's autoplay policy? 2. Can you suggest any improvements to our code that would allow audio autoplay for cross-origin content when explicitly triggered by user interaction? 3. Are there any upcoming features or policy changes in WebKit that might address this issue? We understand the importance of user-first policies and preventing unwanted audio experiences. However, in our case, the playback is always initiated by a clear user action, and the current behavior is leading to user
confusion and support inquiries. We would greatly appreciate any insights, recommendations, or potential solutions you could provide to help us resolve this issue and improve our service for Safari users. Thank you for your time and consideration. We look forward to your response and any assistance you can offer. |
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