Are you storing the session ID in a cookie or in the URL? Maybe the proxy is 
removing the session ID from the URL.

> hi all -
> 
> we've got a session time-out issue that is affecting just 1 specific client. 
> all other users of the app are happy - it's just not working for this one 
> company.
> 
> basically, as users form this one company click around the app they randomly 
> get instant session time-out's. no browser hanging - instant back to login 
> page. we are not seeing any instance failures - the original instance the 
> user was talking to is just sitting there happily waiting for requests.
> 
> as the time out is instantaneous i thought maybe it's just that monitor for 
> some reason is randomly reporting that the instance they are talking to is no 
> longer there. but i'm suspicious of the fact that only one specific client is 
> affected.
> 
> i'm wondering if it's something to do the connectivity between the client and 
> the apps (yes, yes, i'm clutching at straws, i know!) but can't think of any 
> logical reason how or why it would affect things. the only thing remotely 
> strange about the client's set up is that all the users internet traffic 
> (users are in the UK) is routed through their parent companies proxy in 
> munich. is there any possibility that the requests are somehow getting 
> mangled by the proxy ?
> 
> any hints appreciated!
> 
> thanks, simon
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