Hugh McIntyre wrote:
Alan Coopersmith wrote:
Note that the new filtering will not allow publication of cases whose
mail logs contain such garbage mail signatures as "This email message is
for the sole use of the intended recipient(s) and may contain
confidential
and privileged information."
This seems a bit of a drawback, and worth a filter to bounce messages
back to avoid a bunch of cases inadvertently becoming closed.
Is the filter triggering off "confidential" anywhere in the message
(which would seem bad) or only in a signature or other intentional
header?
I think the script under consideration has blacklist words like
"confidential" "proprietary" or "engineering only". It appears that
the filter is not very smart about the context where these occur, and it
would probably be best to avoid any of those words in any ARC case mail
going forward.
In case its not obvious, yes, I think this restriction is silly and
likely to cause far more problems than it solves. But don't ask me, I
just work here. ;-)
-- Garrett
Please make sure you remove any such nonsense from your .sig's before
+1.
Hugh.
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