15 Nis 2014 20:00 tarihinde "Zeki Bildirici" <[email protected]> yazdı: > > Hi, > > I still have been waiting someone to take over a maintain the > @AskLibreOffice twitter account. https://twitter.com/AskLibreOffice > (it currently has 315 followers and wont be hard to increase - posting > "Answer of the day will be very very good ) > > Volunteers from QA has already taken over the bugzilla twitter account... > > I really have no time to maintain this account. And it will be very > nice if someone from ask team or another volunteer to take this > account > > Maintaining this account is relatively simple. Limited interaction and > mostly resulting to direct users to "ask their questions through our > ask portal" > > Other points are already stated in marketing pad. Copyig here for lazy ppl :) > > *************************************************************** > > Guideline to LibreOffice Twitter Account Administrators > > > - Maintain the automatic streams > > - Respond to interactions > > - Responding to mentions is a key point and the basic principle is being polite > > - Empathy is another key pointi thus try to understand angry and whining users > > - If someone is angry about a known problem, don't avoid to say that > "we are sorry about your problem" > > - Canalize people to related channels of user support ie. ask site, > bugzilla, user list, wiki etc. > > - Don't reply to swearing or rude trolls > > - Promote announcements and LibreOffice > > - Promote community and invidiual users. Giving #ff(Follow Friday)'s > to contributors twitter accounts will increase the motivation > > - Do some public relations(PR) stuff: > > - Do regular search with #LibreOffice hashtag and other keywords for > example "LibreOffice crashes" may be good for bugzilla account keeper > "How LibreOffice" will may work for ask site account keepers. Aslo > some search about Microsoft Office will work for example "Microsoft > Office expensive" search should definetely has a good results to > promote LibreOffice - Just reply some users that "Hey why don't you > give a chance to LibreOffice it is free and a good alternative" etc. > also some related search about Microsoft Office products will work and > also "Microsoft Office alternative" search may be a good opportunity > promote LibreOffice. > > - For ask keepers: try to post "Answer of the day -or- question of the > day" and for bugzilla keepers "Great fix, another bug bites the dust" > will keep the attention of followers. Also tip of the day will from > the wiki or documentation be a great post for followers > > - Don't argue with anybody especcially with Apache OO's sarcasting or > targetting tweets > > - Drive users to be proactive in community, like "Please submit a bug > report about this issue, this will help us to improve our product" or > "Please post your question to our ask site, our community will get the > answer" > > - Always be positive and friendly to users and if there is a > non-solotion say that "We hope that this will be solved in near > future" or "We understand you" > > - Microsoft Office is doing a very good job in their professionally > administrated twitter account, keep on eye them and get some new > approaches > > *************************************************************** > > Hands? Ping!
> Best regards, > Zeki -- To unsubscribe e-mail to: [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted
