Another twist for the unemployed: Debit card fees

By Drew Griffin and David Fitzpatrick
CNN Special Investigations Unit

PHILADELPHIA, Pennsylvania (CNN) -- If you*re out of work like Steve
Lippe, who was laid off from his job as a salesman in January, you know
you already have problems. But looking at the fine print that came with
his new unemployment debit card, he became livid.

"A $1.50 [fee] here, a $1.50 there," he said. "Forty cents for a balance
inquiry. Fifty cents to have your card denied. Thirty-five cents to have
your account accessed by telephone."

He was quoting fees listed in a brochure that goes out to every
unemployed person in Pennsylvania who chooses to receive benefits via
debit card. He was given the option when he filed for jobless payments:
Wait 10 days for a check or get the card immediately. Like most of the
925,000 state residents who received unemployment benefits in February
in Pennsylvania, he chose the debit card and only then, he says, did he
learn about the fees.

"I was outraged by it," he told CNN. "I was very noisy about it. I just
couldn*t believe it. An outrage is just too weak a word. It*s obscene."

According to the U.S. Department of Labor, 30 states offer direct
deposit cards to the unemployed. Many of the nation*s biggest banks have
contracts with the individual states. JP Morgan Chase, for instance, has
contracts with seven states and has pending deals with two others,
according to Chase spokesman John T. Murray. About 10 states, the Labor
Department says, pay by check only.

The National Consumer Law Center says fees range from 40 cents to a high
of $3 per transaction, if the debit card is used at an out-of-network
ATM. Most banks give jobless debit card users one free withdrawal per
deposit period, which averages every other week in most states. But
consumer advocates, including the Law Center, say the unemployed "should
be able to obtain cash and perform basic functions with no fees."

A key Democratic member of the House Financial Services Committee, which
oversees bank regulation and theTroubled Asset Relief Program (TARP),
told CNN she agrees wholeheartedly.

"Fees should not be attached to unemployment benefits that the taxpayers
are paying to help Americans," Rep. Carolyn Maloney, D-New York, told
CNN. 
"Particularly, these fees should not be attached by banks that are
getting TARP money and are being supported by taxpayer dollars."

CNN asked some of the major banks involved in the debit card program for
a response. Spokesmen for JP Morgan Chase, Wachovia, Bank of America and
Wells Fargo all directed us to the individual state governments for
comment.

The acting secretary of labor and industry for Pennsylvania is Sandi
Vito. Via e-mail, her staff invited CNN reporters to Allentown,
Pennsylvania, where she was taking part at a public meeting at an
elementary school. Afterward, she said, she would answer questions about
the debit card fees.

But when the meeting ended, her staff said she was too busy to talk.
Her spokesman, Troy A. Thompson, spoke with CNN after Vito left.
"The distribution system for people getting their benefits has been
improved by the use of debit cards, way above and beyond the
distribution by check," he said.

The U.S. Department of Labor provided what it called "talking points" to
CNN when asked for comment on the fee structure.

"States can do a better job negotiating fees with banks," the department
said. "Many states have obtained terms far more favorable to claimants
than those described in media reports."

In addition, according to the talking points, the Labor Department said
it was aware states are offering unemployment debit cards for good
reasons:

• It is less expensive for claimants without bank accounts because
they don*t need to pay check cashing fees.

• Claimants can use the card free at merchants and therefore don*t
need to carry excess cash.

• Generally, these cards are safer and more secure than checks.

"We will be working with states as they gain experience with debit cards
to resolve these problems related to fees," the Labor Department said.


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